Gregory Howell
Trumbull,CT
Summary
Service management professional dedicated to maintaining high standards and achieving results. Proven track record optimizing service processes and elevating team performance. Prioritizes collaboration and adaptability for reliable support and flexibility in dynamic settings. Expertise in team leadership and customer relationship management equips me to drive success in any organization.
Overview
17
17
years of professional experience
Work History
Service Manager
Garavel Jeep
01.2023 - 01.2024
- Hired 3 new advisors and 4 new technicians
- Reduced the open RO count to 80 from 190
- Scheduled all personnel to eliminate Overtime
- Processed all warranty claims, initiated warranty procedures to collect all available funds
- Redefined processes and relationships between service advisors, technicians and parts personnel
Service and Parts Director
WIZ Used Autos
01.2022 - 01.2023
- Managed 3 locations and a staff of 15 associates
- Hired 3 new technicians
- Reduced internal cars waiting to be inspected from 120 to current
- Set schedules to eliminate overtime
- Created part's ordering and processing policies to eliminate waste
- Initiated and processed all warranty claims
Elite Master Certified Service Manager
David McDermott Lexus
01.2013 - 01.2022
- Created a maintenance schedule that represents the Lexus schedule with McDermott recommended services as well
- Restructured all employee work schedules to be more efficient and eliminate overtime
- Raised hours per RO from 1.7 to 2.2
- Raised customer pay labor rate from $102 to $156 hourly
- Raised warranty labor rate from $95 to $135
- Raised average gross profit from $250,000 to $325,000 monthly
- Restructured the shop and added two lifts and a wheel balancer
- Implemented a software MPI program
- Every car, every time
- Instituted a battery test policy, every car, every time, sales +400%
- Maximized warranty opportunities while staying below guidelines
- Processed all Lexus and extended warranty claims
- Won the Lexus Best of the East contest 2018 & 2021
Elite Master Certified Service Manager
New Country Lexus Westport
01.2007 - 01.2012
- Implemented a second shift to deal with shop capacity limitations
- Reduced non-productive personnel expense by 25% in 2 years
- Created Fixed right the first time protocols and tracked their results
- Raised Lexus' national ranking from 189 to 33 out of 233
- Provided training opportunities for all staff members
- Created a MPI program so EVERY car had a MPI completed
- Maintained a staff of 25 flat rate technicians with minimal turnover
- Won the Lexus Best of the East award 2008
Elite Master Certified Service Advisor
New Country Lexus Westport
01.2007 - 01.2012
Education
Bachelor of Science - Accounting
Albright College
ReadingSkills
- Attentiveness to details
- Adaptability
- Conflict resolution
- Persuasive speaking
- Time management
- Customer retention
- Cost control
- Profit margin maximization
- Maintenance selling
- Positive attitude
Personal
Professionally driven person who likes to make work pleasant while achieving goals. I have 4 children who keep me busy. I actively support community charities: Trumbull Helps, Wounded Warriors, Saint Jude's, CT Food Bank, Make A Wish.
Hobbies and Interests
- Boating
- Fishing
- Camping
- Cycling
Professionalreferences
- Jeffrey King, Assistant service manager, New Country Lexus, (203) 258-1132
- Tanya Panuzio, Assistant service manager, McDermott Lexus, (203) 556-9862
- Ronnie Goss, Assistant service manager, Garavel Jeep, (203) 604-4006
Timeline
Service Manager
Garavel Jeep
01.2023 - 01.2024
Service and Parts Director
WIZ Used Autos
01.2022 - 01.2023
Elite Master Certified Service Manager
David McDermott Lexus
01.2013 - 01.2022
Elite Master Certified Service Manager
New Country Lexus Westport
01.2007 - 01.2012
Elite Master Certified Service Advisor
New Country Lexus Westport
01.2007 - 01.2012
Bachelor of Science - Accounting
Albright College
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