Summary
Overview
Work History
Education
Skills
Timeline
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Keyeona Sowell

Waxahachie,TX

Summary

Experienced and reliable customer service associate through the telephone, electronic means, and face to face. Strong dedication to helping customers resolve issues and cultivating a positive image of the company. Excel in both team environments and alone. Proven ability to listen attentively, solve problems quickly and efficiently, and create high-quality professional relationships with customers. Fully committed to following company procedures.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Amazon
03.2023 - 02.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • assist with refunds
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

customer service

Walmart
06.2021 - 03.2023
  • Answer questions, provide up-to-date information, and address concerns, deal with complaints and compliments from customers
  • Accept exchange and returns of merchandise, make refund of money to customers, ensure that balance of cash is maintained
  • Activate phone cards and gift cards
  • Handle all requests made for money orders
  • Ensure high degree of customer satisfaction
  • Answering phone calls and questions from customers deal with customers through the telephone, electronic means, and face to face

Education

Highschool Diploma -

Lancaster High School
Lancaster, TX

Skills

  • Customer service
  • Organizational skills
  • Cash handling
  • Communication skills
  • Microsoft Office
  • Proficiency in computer application
  • Expertise in administrative procedures
  • Ability to listen attentively
  • Proficiency in problem analysis and problem-solving techniques
  • Attentiveness to details
  • Customer satisfaction orientation
  • Ability to collect data and order the collected data

Timeline

Customer Service Representative

Amazon
03.2023 - 02.2025

customer service

Walmart
06.2021 - 03.2023

Highschool Diploma -

Lancaster High School

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Keyeona Sowell