Gregory Johnson
Riverdale,IL
Summary
Motivated customer support specialist recognized for building strong customer relationships and ensuring satisfaction. Proficient in maintaining accurate records and resolving complaints, contributing to seamless service delivery. Demonstrated ability to adapt quickly and learn new systems to enhance customer experiences.
Overview
11
11
years of professional experience
Work History
Sales Customer Support Specialist
TruGreen
Crestwood, Illinois
02.2025 - Current
- Provided exceptional customer service to ensure customer satisfaction.
- Built relationships with customers through friendly conversation while providing excellent service.
- Resolved customer complaints professionally, escalating issues to management for further action.
- Developed an understanding of the company's products and services in order to better assist customers with their queries.
- Maintained detailed records of customer interactions in CRM software system.
WAREHOUSE WORKER
Walmart
CHICAGO, IL
06.2023 - 05.2024
- Unloaded trucks efficiently, ensuring timely availability of merchandise at loading dock.
- Monitored incoming shipments for quality assurance and organized storage areas to optimize space and accessibility.
- Ensured accuracy of inventory records and maintained accurate stock levels in the warehouse.
- Resolved any customer service issues related to orders picked up from the warehouse.
PACKAGE SORTER
AMAZON
MIDLOTHIAN, IL
01.2022 - 03.2023
- Monitored order flow throughout warehouse facility to ensure timely processing and delivery.
- Organized packages by size and weight to streamline sorting process and improve operational efficiency.
- Inspected packages for signs of damage or tampering.
- Rearranged items on shelves to enhance accessibility and organization, facilitating quicker retrieval. on shelves and racks in order to maximize space efficiency.
Assistant Manager
Champs
CHICAGO, IL
03.2015 - 10.2021
- Supervised daily operations, optimizing shift schedules and assigning duties to enhance team efficiency.
- Conducted performance reviews for employees, identifying and addressing areas for improvement.
- Assisted customers with product selection and resolving complaints.
- Replenished merchandise displays to maintain optimal stock levels and enhance customer shopping experience.
- Reconciled daily sales receipts against cash drawer for accuracy.
- Performed daily banking duties such as deposits and withdrawals of funds from registers.
Education
High School Diploma -
CICS RALPH ELLISON HIGH SCHOOL
CHICAGO06-2016
Skills
- CRM software proficiency
- Customer Assistance
- Sales Strategy
- Upselling strategies
- Client retention strategies
- Inbound Sales
- Order Processing
- Quality assurance
- Attention to detail
- Effective communication
- Team collaboration
- Team Leadership
- Problem solving
Timeline
Sales Customer Support Specialist
TruGreen
02.2025 - Current
WAREHOUSE WORKER
Walmart
06.2023 - 05.2024
PACKAGE SORTER
AMAZON
01.2022 - 03.2023
Assistant Manager
Champs
03.2015 - 10.2021
High School Diploma -
CICS RALPH ELLISON HIGH SCHOOL