Monika Marrs
Seguin,Tx
Summary
Proven Sales Customer Support Specialist with a track record of enhancing customer satisfaction and retention for Harland and Clarke-Checks in the Mail. Expert in CRM software and client relationship building, adept at cross-selling and upselling, significantly improving account retention. Skilled in navigating complex sales environments, ensuring compliance, and boosting product sales through strategic support and empathy.
Overview
15
15
years of professional experience
Work History
Sales Customer Support Specialist
Harland and Clarke-Checks in the Mail
San Antonio, TX
06.2012 - Current
- Leveraged computer system to input customer orders and pricing information.
- Cross-sold additional products or services based on customer needs.
- Interacted with internal departments such as sales, billing, collections, technical support. to ensure complete resolution of customer issues.
- Demonstrated expertise in product knowledge and sales to identify and recommend appropriate products and services to clients.
- Delivered superior customer support to improve account retention rate.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Performed inside sales and services for prospective customers.
- Ensured compliance with all applicable state and federal regulations related to inside sales operations.
Inside Sales Support Specialist
alliance Seating and Mobility-The Scooter Store
New Braunfels, TX
12.2009 - 01.2011
- Responsible for quality assurance checks on all medical files for the high-end rehab power wheelchair files. (DME)
- Collaborated with the sales team to understand customer requirements, file needs, boost product sales, and provide sales support.
- I was responsible for completing and staying up to date on private managed care pricing requests, understanding insurance verification benefits, and the differences between commercial insurance plans, Managed Care Medicare plans, Managed Medicaid plans, Medicaid, HMO, and PPO plan differences
- Provided customer support to internal sales team members and external customers.
Education
High School Diploma -
MacArthur High School
San Antono05-1982
Skills
- Goal-oriented mindset
- Client retention strategies
- Customer relationship building
- Cross-selling tactics
- Upselling strategies
- Strong empathy
- CRM software proficiency
- Cross-selling techniques
- Microsoft office expertise
- Customer relationship management
- Complaint resolution
- Customer order management
- Refunds processing
Affiliations
- Baking
- Cooking
- Gardening
Accomplishments
- Sage; Top Sales Earner, every quarter, 3 years running
- Leading by Excellence-Top 5% Stats (7 times)
- Core Value Award
- Top AOV Earner
- Top Revenue Earner
- Winner of several sales awards over the course of 10 years
Timeline
Sales Customer Support Specialist
Harland and Clarke-Checks in the Mail
06.2012 - Current
Inside Sales Support Specialist
alliance Seating and Mobility-The Scooter Store
12.2009 - 01.2011
High School Diploma -
MacArthur High School
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