Charles Osborn
College Station,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience in multiple industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Sales/Customer Support
Upcall
Remote
02.2015 - Current
- At Upcall, I served in a sales/customer support role specializing in outbound sales, lead generation, and customer support
- Leveraging Upcall's advanced platform, I engaged in personalized phone conversations with potential customers, skillfully qualifying leads, and scheduling appointments for the sales team
- I consistently exceeded targets, driving significant improvements in lead conversion rates and contributing to overall company growth
- By tailoring my approach to each prospect and utilizing effective communication strategies, I consistently built rapport and trust, ultimately securing valuable opportunities for the company.
Customer Support
Blue Manta 3D
Remote
08.2010 - 01.2015
- At Blue Manta 3D, I served as an at-home customer support agent, providing comprehensive assistance to clients throughout their 3D printing journey
- I answered inquiries, resolved technical issues, and offered guidance on topics ranging from product selection to troubleshooting print failures
- I also played a crucial role in managing customer orders, ensuring timely delivery, and addressing any concerns related to shipping or returns
- My knowledge in the area of 3D printing technology and processes and my passion for customer satisfaction allowed me to deliver excellent service and consistently build lasting relationships with clients
- By fostering a positive and supportive environment, I helped ensure that every Blue Manta 3D customer had a successful and enjoyable experience.
Education
Associates in Digital Media Technology -
County College of Morris
Rockaway, NJ01.2005
High School Diploma -
Morris Knolls
Rockaway, NJ01.2001
Skills
- Patience
- Resourceful
- Customer Relationship Building
- Goal-oriented mindset
- Client Retention Strategies
- Complaint resolution
- Customer Needs Assessment
- Customer Order Management
- Teamwork and Collaboration
- Customer Service
- Calm and Professional Under Pressure
- Computer Skills
- Understanding Customer Needs
- Problem Resolution
- Product Knowledge
- Communication
- Adaptability
- Organized
- Detail-oriented
- Proactive
- Efficient
- Knowledge in the areas of customer service
- Problem-solving
- Troubleshooting
- Microsoft Office Suit
- Slicing Software
- Additive Manufacturing
- Strong empathy
Websites
Certification
- Social Media Management, Google, 2025
- Google AdWords, Google, 2024
- Social Media Marketing, Hubspot, 2024
- Remote Pilot Certificate, FAA, 2023
Timeline
Sales/Customer Support
Upcall
02.2015 - Current
Customer Support
Blue Manta 3D
08.2010 - 01.2015
Associates in Digital Media Technology -
County College of Morris
High School Diploma -
Morris Knolls