Justin Ficarra
Jupiter
Summary
Proactive professional with a strong background in customer support and project management. Demonstrated success in resolving customer issues and collaborating with teams to improve service quality. Ready to leverage experience to enhance customer satisfaction and drive business growth.
Overview
7
7
years of professional experience
Work History
Sales/Customer Support
KB Construction
Seneca
04.2020 - 07.2025
- Negotiated contracts with potential customers while maintaining favorable terms for the organization.
- Advised on pricing structures and discounts to optimize profitability and competitive positioning.
- Responded to customer emails and phone calls promptly, courteously, and professionally.
- Followed up with customers after issue resolution to ensure their satisfaction with the outcome.
- Resolved customer inquiries by identifying issues and offering effective solutions.
Customer Support
Airwirl Inc
North Palm Beach
08.2018 - 01.2020
- Assisted customers with inquiries and resolved issues efficiently.
- Collaborated with team members to streamline customer support processes, improving response times.
- Managed customer feedback to identify trends and implement changes that enhanced service quality and satisfaction.
- Maintained a positive and professional demeanor during all interactions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved customer complaints promptly, ensuring high levels of customer satisfaction.
Education
High School Diploma -
Summit Christian School
West Palm Beach, FL05-2000
Skills
- Marketing strategy
- Market research
- Customer relationship management
- Contract negotiation
- Project management
- Product knowledge
- Time management
- Proactive problem solving
- Attention to detail
- Effective communication
- Relationship building
Timeline
Sales/Customer Support
KB Construction
04.2020 - 07.2025
Customer Support
Airwirl Inc
08.2018 - 01.2020
High School Diploma -
Summit Christian School