Highly skilled Armed Security Guard with 8 years of experience, specializing in supervisory and management roles. Expert in developing comprehensive security protocols and leading security teams. Known for exceptional leadership abilities, strategic planning, and effective communication, with a proven ability to handle complex emergency situations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Shift Coordinator
Echelon Protective Services
Portland, OR
11.2023 - Current
Provided armed security services
Approved all officer's reports for client review
Received and dispatched all calls for service
Triaged all calls for severity and decided level of response
Handled all client and public complaints that arose nightly
Implemented and enforced company policies and standard operating procedures, and ensured compliance with applicable laws, regulations, and contractual obligations
Oversaw all night to night operations of 26 officers patrolling 500+ individual properties nightly
Executed disciplinary action including Verbal warnings, Write ups, Performance improvement plans, and terminations
Director of Operations - Colorado
Echelon Protective Services
Denver, CO
08.2022 - 11.2023
Provided armed security services
Provided short-term executive protection details
Oversaw all day to day and large scale operations
Approved all officer's reports for client review
Spearheaded the opening and operation of the Colorado branch
Implemented and enforced company policies and standard operating procedures, and ensured compliance with applicable laws, regulations, and contractual obligations
Conducted Interviewing, Selection, and hiring of all employees
Wrote and audited all schedules and timesheets
Obtained and kept current all applicable state & city business licensure
Conducted site viewings and contract bidding of new clients
Supervisor
Echelon Protective Services
Portland, OR
11.2021 - 08.2022
Train new and current officers on patrol
Answer any questions officers have
Oversee day to day operations of two patrol districts
Prepare weekly updates on patrol districts for management
Provide armed security
Approve all officer's reports for client review
Successfully found, set up, planned out, and implemented a new report writing software that now has had 500,000+ reports written through it
Armed Security Officer
Echelon Protective Services
Portland, OR
05.2021 - 11.2021
Armed security
Interior and exterior foot patrol
Patrol industrial or commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates
Exterior mobile patrol
Securing and un-securing entrances and corridors
Making contact with individuals to warn about code of conduct violations
Gathering offenders information and trespassing offenders from property
Verbal de-escalation to gain compliance
Conducting outreach to our houseless community and providing recourses
Conducting hands on escorts off property
Arresting offenders for misdemeanor and felony crimes
Handcuffing, OC spray, Taser, Baton, Firearms, and verbal de-escalation training
Responding to calls for assistance from residents and businesses
Responding to medical emergencies
Conducting walkthroughs
Access control
Radio communication including 10-codes
Customer Service
Police style incident report writing
Appearing in court for criminal incidents
Assisting Police with any needs necessary
Security Officer / Special Response Team
Professional Security Consultants
Happy Valley, OR
02.2020 - 05.2021
Interior and exterior foot patrol
Patrol industrial or commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates
Exterior mobile patrol including use of LPR (License plate reader) system
Securing and un-securing entrances and corridors
Making contact with individuals to warn about code of conduct violations
Gathering offenders information and trespassing offenders from property
Verbal de-escalation to gain compliance
Conducting hands on escorts off property
Arresting offenders for misdemeanor and felony crimes
Handcuffing, OC spray, and verbal de-escalation training
Responding to calls for assistance from mall tenants and patrons
Responding to medical emergencies
Conducting walkthroughs of stores
Access control
Radio communication including 10-codes
Customer Service
Police style incident report writing
Appearing in court for criminal incidents
Assisting Police with any needs necessary
Asset Protection
Macy's
Happy Valley, OR
09.2019 - 02.2020
Interior undercover patrol
Monitoring CCTV for suspicious activity
Radio communication including 10-codes
Handcuffing and verbal de-escalation training
Gathering offenders information and trespassing offenders from property
Conducting stops for theft and going hands on when non-compliant
Contacting police and relaying information
Police style incident report writing
Appearing in court for criminal incidents
Access control
Securing and un-securing entrances and corridors
Responding to store alarm calls after hours
Conducting alarm testing
Monitoring employees for theft
Conducting bag checks on employees at the end of shifts
Sales Associate
Army Barracks
Scarborough, ME
05.2018 - 08.2019
Greet customers and ascertain what each customer wants or needs
Describe merchandise and explain use, operation, and care of merchandise to customers
Recommend, select, and help locate or obtain merchandise based on customer needs and desires
Compute sales prices, total purchases and receive and process cash or credit payment
Answer questions regarding the store and its merchandise
Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
Maintain records related to sales
Demonstrate use or operation of merchandise
Place special orders or call other stores to find desired items
Prepare merchandise for purchase or rental
Watch for and recognize security risks and thefts, and know how to prevent or handle these situations
Inventory stock and requisition new stock
Ticket, arrange and display merchandise to promote sales
Exchange merchandise for customers and accept returns
Clean shelves, counters, and tables
Help customers try on or find merchandise
Bag or package purchases, and wrap gifts
Security Guard
Show Dawg Professional Services
Portland, ME
12.2017 - 08.2018
Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises
Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons
Answer alarms and investigate disturbances
Circulate among visitors, patrons, or employees to preserve order and protect property
Patrol industrial or commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates
Operate detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas
Warn persons of rule infractions or violations, and apprehend or evict violators from premises, using force when necessary
Inspect and adjust security systems, equipment, or machinery to ensure operational use and to detect evidence of tampering
Monitor and adjust controls that regulate building systems, such as air conditioning, furnace, or boiler
Sales Associate
SuperShoes
Portland, ME
11.2017 - 04.2018
Greet customers and ascertain what each customer wants or needs
Describe merchandise and explain use, operation, and care of merchandise to customers
Recommend, select, and help locate or obtain merchandise based on customer needs and desires
Compute sales prices, total purchases and receive and process cash or credit payment
Answer questions regarding the store and its merchandise
Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
Maintain records related to sales
Demonstrate use or operation of merchandise
Place special orders or call other stores to find desired items
Prepare merchandise for purchase or rental
Watch for and recognize security risks and thefts, and know how to prevent or handle these situations
Inventory stock and requisition new stock
Ticket, arrange and display merchandise to promote sales
Exchange merchandise for customers and accept returns
Clean shelves, counters, and tables
Help customers try on or select merchandise
Sell or arrange for delivery, insurance, financing, or service contracts for merchandise
Bag or package purchases, and wrap gifts
Dishwasher
Dirigo Public House
Yarmouth, ME
09.2016 - 11.2017
Proficient in the operation of industrial dishwashing equipment
Strong attention to detail and excellent organizational skills
Ability to work efficiently in a team-oriented environment
Knowledge of food safety and sanitation standards
Supported chefs in the preparation of ingredients and maintained a clean work area
Handled dishwashing duties and ensured the timely flow of clean dishware to the kitchen and dining areas
Monitored inventory levels of cleaning supplies and notified management for timely restocking
Car Detailer
Total Eclipse Auto Detailing
Yarmouth, ME
06.2015 - 09.2016
Performed interior and exterior detailing to company standards, using designated products and tools
Developed strong customer relationships resulting in increased repeat business and referrals
Assisted in inventory management and product review to maintain quality supplies