Aujanair David
Aurora,CO
Overview
2
2
years of professional experience
Work History
Shift Lead Supervisor
Allied Universal Security Services
12100 E Illiff Ave Suite 350
04.2024 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Promoted a positive work environment through open communication and effective conflict resolution strategies.
- Ensured data security with the implementation of Oracle Advanced Security features, safeguarding sensitive information.
Customer Service Representative
UNFI, United Natural Foods
02.2022 - 11.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
Security Guard Officer
Tarian / Hss
03.2023 - 06.2023
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Enhanced public safety by patrolling assigned areas and responding to emergency calls promptly.
Education
GED -
Mile High Youth Corps
1801 Federal Blvd No Degree - Medical Assisting
Concorde Career College - Aurora
Aurora, CO10.2024
Skills
- Customer service focus
- Workplace Safety
- Decision-making capabilities
- Employee Training
- Vital signs monitoring
- HIPAA Compliance
- Immunization Administration
- Medical Billing Understanding
- Medical terminology knowledge
- Patient Care Coordination
- Phlebotomy proficiency
- Specimen Collection
- Insurance Verification
- Exam Room Preparation
- Written and verbal communication
- Patient Transport
- Sterilization procedures
- Payment Processing
- Certified in CPR/AED
- Appointment Scheduling
- Report Writing
- Incident Reporting
- Security Guard License
- Surveillance
- Emergency Response
- Security Screenings
- Visitor tracking
- Electronic surveillance
- Dispatch
Timeline
Shift Lead Supervisor
Allied Universal Security Services
04.2024 - Current
Security Guard Officer
Tarian / Hss
03.2023 - 06.2023
Customer Service Representative
UNFI, United Natural Foods
02.2022 - 11.2023
GED -
Mile High Youth Corps
No Degree - Medical Assisting
Concorde Career College - Aurora