Ashley Flores
Duluth,MN
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
5
5
years of professional experience
Work History
Shift Lead Supervisor
CVS Pharmacy
Duluth, MN
10.2023 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Supervised team during daily shifts, ensuring efficient operation and customer satisfaction.
- Upheld company standards and compliance requirements for operations.
- Resolved customer complaints promptly to maintain a high level of satisfaction.
- Supervised and led employees to maintain productivity and customer service levels.
Beauty Advisor
Walgreens
Duluth, MN
08.2022 - 09.2023
- Drove and exceeded sales goals by providing personalized beauty experience based on customer needs.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Attended product training sessions to stay updated on new products and trends in the industry.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Answered customer inquiries regarding product features, pricing, and availability.
- Upsold additional beauty items when appropriate to increase sales revenue.
- Showed customers how to apply makeup and other products to achieve desired looks.
- Computed purchases and received and processed cash or credit payment.
Shift Lead Supervisor
Walgreens
Eagan, MN
01.2020 - 07.2022
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Supervised team during daily shifts, ensuring efficient operation and customer satisfaction.
- Assigned tasks to employees and monitored productivity, performance and task completion.
- Supervised and led employees to maintain productivity and customer service levels.
- Communicated daily schedule and delegated work to employees.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
Education
GED -
Duluth ALC
Duluth, MN05-2012
Skills
- Shift leadership
- Staff motivation
- Customer service focus
- Client service
- Conflict resolution
- Creative problem solving
- Customer service management
- Team leadership
- Positive attitude
- Strong verbal and written communication
Affiliations
- Freelance hair and makeup service
- Commissions art
Accomplishments
Awarded a scholarship to the Duluth Art Institute
Timeline
Shift Lead Supervisor
CVS Pharmacy
10.2023 - Current
Beauty Advisor
Walgreens
08.2022 - 09.2023
Shift Lead Supervisor
Walgreens
01.2020 - 07.2022
GED -
Duluth ALC