Valeria Montenegro
Cathedral City,CA
Summary
Dynamic and results-driven professional with a strong customer service focus, honed at Walgreen Pharmacy. Proven ability to train and motivate staff while implementing effective cash handling and inventory control measures. Recognized for enhancing guest experiences and maintaining high standards in fast-paced environments.
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Shift Lead Supervisor
Walgreen Pharmacy
02.2013 - Current
- Supervised daily operations to ensure compliance with company policies and procedures.
- Trained and mentored staff on customer service best practices and product knowledge.
- Coordinated workflow among team members to optimize efficiency during peak hours.
- Implemented inventory control measures to reduce shrinkage and improve stock accuracy.
- Scheduled shifts effectively, ensuring adequate coverage and operational continuity.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed daily cash transactions accurately, reducing discrepancies in financial reports while adhering to strict security protocols.
Pool Server
The Westin Mission Hills Resort And Spa
11.2012 - 04.2013
- Provided exceptional customer service to enhance guest experience at poolside dining.
- Managed food and beverage orders efficiently, ensuring timely delivery to guests.
- Maintained cleanliness and organization of service areas, adhering to health standards.
- Collaborated with kitchen staff to streamline service during peak hours, improving workflow.
Server
El Rey Do Oros
05.2008 - 07.2010
- Delivered exceptional customer service in high-pressure environments, ensuring guest satisfaction and repeat business.
- Managed food and beverage orders accurately while maintaining a clean and organized workspace.
- Collaborated with kitchen staff to streamline order delivery and enhance overall dining experience.
- Maintained knowledge of daily specials and menu changes to provide informed recommendations to guests.
Education
High School Diploma -
Hunter High
West Valley City, UT06-2010
Skills
- Customer service focus
- Workplace safety
- Employee training
- Staff motivation
- Positive attitude
- Cash handling
- Customer service management
- Customer service
- Multitasking
Languages
Spanish
Full Professional
Timeline
Shift Lead Supervisor
Walgreen Pharmacy
02.2013 - Current
Pool Server
The Westin Mission Hills Resort And Spa
11.2012 - 04.2013
Server
El Rey Do Oros
05.2008 - 07.2010
High School Diploma -
Hunter High