Zenayda Morgan
Miami ,FL
Summary
Dynamic pharmacy professional with a proven track record at Walgreens, excelling in customer service and teamwork. Adept at streamlining inventory processes and enhancing workflow efficiency. Recognized for problem-solving abilities and a friendly demeanor, ensuring compliance and safety while delivering exceptional patient care. Proficient in pharmacy software and adaptable to fast-paced environments.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Sr. Pharmacy Technician
Walgreen Pharmacy
12.2006 - Current
- Assisted in preparing and dispensing medications under pharmacist supervision.
- Streamlined inventory processes by effectively managing and restocking pharmaceutical
- Collaborated with team members to ensure efficient workflow and customer service.
- Engaged in training on pharmacy policies, procedures, and medication safety practices.
- Assisted in training and mentoring new pharmacy technicians, leading to increased team efficiency and cohesion.
- Facilitated seamless communication between patients, healthcare providers, and insurance companies to expedite prescription
- Supported pharmacists in administering immunizations, increasing community access to vital healthcare services.
- Contributed to the successful passing of multiple regulatory inspections through diligent adherence to protocols and procedures.
- Maintained a clean and organized pharmacy environment, ensuring compliance with state regulations and safety
- Supervised Number pharmacy technicians and coordinated day-to-day assignments.
- Expedited prescription fulfillment through proficient use of pharmacy software systems, resulting in reduced wait times for customers.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Answered incoming phone calls and addressed questions from customers and healthcare
RxOM
Walgreens
02.2021 - 10.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic
- Demonstrated strong organizational and time management skills while managing multiple projects.
Pharmacy Technician
Seton Pharmacy-St Vincents
03.2015 - 12.2017
- Assisted pharmacists in preparing and dispensing medications accurately.
- Maintained inventory levels, ensuring stock availability and compliance with regulations.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Maintained clean and organized work environment, adhering to health and safety
- Implemented system for tracking expired medications, ensuring pharmacy compliance with regulations.
- Assisted in management of prescription deliveries, improving patient convenience.
Education
Associate of Science - Pharmacy
Miami Dade College
Miami, FLSkills
- Teamwork and collaboration
- Multitasking
- Dependable and responsible
- Flexible and adaptable
- Calm under pressure
- Decision-making
Certification
PTCB Certified
Immunization Certified
Pharmacy Regulatory Specialist
Languages
Spanish
Native or Bilingual
Timeline
RxOM
Walgreens
02.2021 - 10.2023
Pharmacy Technician
Seton Pharmacy-St Vincents
03.2015 - 12.2017
Sr. Pharmacy Technician
Walgreen Pharmacy
12.2006 - Current
Associate of Science - Pharmacy
Miami Dade College