Pricilla Castillo
Edinburg,TX
Summary
Accomplished Sr. Pharmacy Technician with a proven track record at Genoa Healthcare, enhancing team efficiency and customer satisfaction through expert pharmacy software use and effective team mentoring. Skilled in pharmaceutical calculations and fostering professional networking, I significantly expedited prescription processing and improved inventory management. Demonstrates exceptional customer service and collaboration abilities. Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Veteran Pharmacy Technician with expertise in all facets of pharmacy operations and proven record of success in expeditiously filling prescription orders.
Overview
22
22
years of professional experience
Work History
Sr. Pharmacy Technician
Genoa Healthcare
Edinburg, TX
11.2022 - Current
- Assisted in training and mentoring new pharmacy technicians, leading to increased team efficiency and cohesion.
- Expedited prescription fulfillment through proficient use of pharmacy software systems, resulting in reduced wait times for customers.
- Facilitated seamless communication between patients, healthcare providers, and insurance companies to expedite prescription processing.
- Enhanced customer satisfaction with prompt and courteous service while addressing their prescription needs.
- Assisted in maintaining adequate stock levels of medications through effective purchasing practices considering demand fluctuation or potential shortages.
- Maintained a clean and organized pharmacy environment, ensuring compliance with state regulations and safety standards.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Collected co-payments or full payments from customers.
Lead Pharmacy Technician
CVS Pharmacy
Mission, TX
12.2015 - 06.2022
- Supervised [Number] pharmacy technicians and coordinated day-to-day assignments.
- Helped maintain a clean and organized workspace for optimal efficiency during high-volume periods.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Promoted teamwork among pharmacy staff, fostering a collaborative environment for improved productivity.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Optimized inventory management, regularly reviewing stock levels and placing timely orders to prevent shortages or overstocking issues.
- Maintained compliance with all federal and state regulations related to pharmaceutical operations, ensuring accurate record-keeping and documentation practices.
- Implemented new technologies within the pharmacy workflow, increasing overall efficiency and accuracy in daily tasks.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Lead Pharmacy Technician
Oscar's Pharmacy
Mission, TX
08.2002 - 11.2015
- Helped maintain a clean and organized workspace for optimal efficiency during high-volume periods.
- Supervised 5 pharmacy technicians and coordinated day-to-day assignments.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Optimized inventory management, regularly reviewing stock levels and placing timely orders to prevent shortages or overstocking issues.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Collected co-payments or full payments from customers.
- Increased pharmacy revenue through effective upselling of over-the-counter products based on customer needs.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Education
No Degree - Nursing
South Texas College
Mcallen, TX05.2018
Certification Of Ptcb - Pharmacy Technology
San Antonio College
McAllen, TX11.2001
High School Diploma -
Psja North Early College High School
Pharr, TX05.2001
Skills
- Pharmacy Software Proficiency
- Pharmacy Law Compliance
- Pharmaceutical Calculations
- Professional Networking
- HIPAA Compliance
- Insurance Billing
- Dosage Formulation
- Team Collaboration
- HIPAA
- Customer Service
- Prioritization and Organization
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Sr. Pharmacy Technician
Genoa Healthcare
11.2022 - Current
Lead Pharmacy Technician
CVS Pharmacy
12.2015 - 06.2022
Lead Pharmacy Technician
Oscar's Pharmacy
08.2002 - 11.2015
No Degree - Nursing
South Texas College
Certification Of Ptcb - Pharmacy Technology
San Antonio College
High School Diploma -
Psja North Early College High School