Makayla Smith
South Mills,NC
Summary
Adept Sr. Pharmacy Technician with a proven track record at Walgreens, enhancing team efficiency and customer satisfaction through expert pharmacy software use and effective communication. Skilled in pharmaceutical calculations and problem-solving, I excel in streamlining prescription processing and improving service quality, demonstrating a blend of technical proficiency and interpersonal excellence.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sr. Pharmacy Technician
Walgreens
Elizabeth City, NC
06.2021 - Current
- Assisted in training and mentoring new pharmacy technicians, leading to increased team efficiency and cohesion.
- Expedited prescription fulfillment through proficient use of pharmacy software systems, resulting in reduced wait times for customers.
- Facilitated seamless communication between patients, healthcare providers, and insurance companies to expedite prescription processing.
- Enhanced customer satisfaction with prompt and courteous service while addressing their prescription needs.
- Optimized workflow processes by collaborating with team members on task prioritization and assignment delegation.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Food Service Technician
Hardees Resturamt
Camden, NC
11.2019 - 05.2020
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Ensured proper storage of perishable items, minimizing spoilage and maintaining overall food quality standards.
- Maximized kitchen productivity with diligent cleaning practices that maintained equipment functionality over time.
Sales Associate
Its Fashion
Elizabeth City, NC
05.2020 - 06.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
High School Diploma -
Camden County High School
Camden, NC06.2017
Skills
- Pharmacy Software Proficiency
- Pharmacy Law Compliance
- Pharmaceutical Calculations
- Professional Networking
- HIPAA Compliance
- Medication Dispensing
- Insurance Billing
- Drug Classification
- Prescription Interpretation
- Drug utilization review
- Problem-solving skills
- Manual and automated medication dispensing
Certification
Cpht
- CPhT - Certified Pharmacy Technician
Timeline
Sr. Pharmacy Technician
Walgreens
06.2021 - Current
Sales Associate
Its Fashion
05.2020 - 06.2021
Food Service Technician
Hardees Resturamt
11.2019 - 05.2020
High School Diploma -
Camden County High School