Summary
Overview
Work History
Education
Skills
Certification
Refrences
Timeline
Generic

Jasmine Cortez

Chicago Ridge,IL

Summary

Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Sr. Pharmacy Technician

Walgreens
04.2021 - Current
  • Streamlined pharmacy operations by implementing efficient inventory management processes.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Set up and modified patient profiles to include current medications and insurance details.
  • Managed opening and closing duties for pharmacy.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Enhanced customer satisfaction with prompt and courteous service while addressing their prescription needs.
  • Collaborated with pharmacists to resolve medication-related issues, ultimately improving patient outcomes.
  • Assisted in training and mentoring new pharmacy technicians, leading to increased team efficiency and cohesion.
  • Optimized workflow processes by collaborating with team members on task prioritization and assignment delegation.
  • Coordinated with retail staff to facilitate seamless medication pickup processes, further enhancing the overall pharmacy experience for customers.

Stylist

Ulta
08.2020 - 04.2021
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Processed payments, entering sales in register for prompt customer service.

Customer Service Cashier

Walgreens
12.2016 - 08.2020
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Met customer service goals and exceeded customer expectations.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.

Education

No Degree - Cosmetology Education

Cameo Beauty Academy
Oak Lawn, IL
09.2019

High School Diploma -

Plainfield Central High School
Plainfield, IL
05.2013

Skills

  • Insurance Verification
  • Insurance Billing
  • Drug Inventory Control
  • Record Keeping
  • Pharmacy Ethics
  • Inventory Management
  • Staff Training
  • Pharmacy Software Proficiency
  • Data Entry
  • Customer Service
  • FDA Drug Safety Guidelines
  • Certified Pharmacy Technician
  • Typing

Certification

  • CPhT - Certified Pharmacy Technician
  • Licensed Cosmetologist

Refrences

Walgreens Pharmacy Manager- Greg Kruk (708)-289-3443

Walgreens Management- Alkeda Gjergji (815)-999-2731

Walgreens Store Manger- Jason Wade (773)-936-6941

Ulta Management- Yessica Lozano (708)-928-0084

Timeline

Sr. Pharmacy Technician

Walgreens
04.2021 - Current

Stylist

Ulta
08.2020 - 04.2021

Customer Service Cashier

Walgreens
12.2016 - 08.2020

No Degree - Cosmetology Education

Cameo Beauty Academy

High School Diploma -

Plainfield Central High School

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Jasmine Cortez