Jennifer Fragelus
Pompano Beach,FL
Summary
Dynamic leader with proven customer service management and team leadership skills, honed at Tropical Smoothie Café and The Boca Raton. Excelled in employee training, fostering a positive work environment, and enhancing customer satisfaction through effective communication and decision-making. Achieved significant improvements in team efficiency and customer service quality. Customer Service is a big thing to me!
Overview
3
3
years of professional experience
Work History
Shift Lead Supervisor
Tropical Smoothie Café
Boca
01.2021 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Promoted a positive work environment through open communication and effective conflict resolution strategies.
- Maintained open lines of communication with customers to ensure timely response to inquiries or complaints, fostering loyalty through proactive engagement efforts.
- Trained and mentored new employees, ensuring a smooth onboarding process and seamless integration into the team.
- Managed daily cash transactions accurately, reducing discrepancies in financial reports while adhering to strict security protocols.
- Monitored employee performance, providing constructive feedback and coaching as needed to support professional growth and skill development.
- Improved team efficiency by implementing effective scheduling and task delegation.
Server
The Boca Raton
Boca Raton, FL
02.2022 - 06.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Education
Pompano Beach High School
Pompano Beach, FL06.2024
Skills
- Customer service focus
- Workplace Safety
- Decision-making capabilities
- Employee Training
- Staff Motivation
- Team motivation
- Positive Attitude
- Strong verbal and written communication
- Team Leadership
- Cash Handling
- Customer Service Management
- Goal Setting and Tracking
- Customer service abilities
- Customer Service
Languages
Haitian Creole
Full Professional
Timeline
Server
The Boca Raton
02.2022 - 06.2023
Shift Lead Supervisor
Tropical Smoothie Café
01.2021 - Current
Pompano Beach High School