Summary
Overview
Work History
Education
Skills
Timeline
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ASHLEY FLORES

ASHLEY FLORES

Pharmacy and Retail Associate
Duluth,MN

Summary

Empathetic and service-driven healthcare professional with over 5 years of experience in pharmacy and retail operations at both CVS and Walgreens. A cancer survivor and former radiation therapy patient, bringing a unique personal understanding of patient needs, emotional care, and the medical system. Proven ability to manage sensitive information, communicate compassionately, and coordinate effectively within high-pressure environments.

Seeking to bring firsthand insight of patient needs.

Overview

17
17
years of professional experience

Work History

Shift Lead Supervisor

CVS Pharmacy
10.2023 - Current
  • Supported patients and customers with both store and pharmacy services and over-the-counter product guidance, offering attentive and personalized care.
  • Maintained patient confidentiality and adhered to HIPAA guidelines, processing sensitive patient prescription and insurance information.
  • Developed fluency in health insurance plans, prior authorizations, and prescription workflows to streamline patient access to care.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Handled escalated customer concerns and emergencies in absence of manager or supervisor.
  • Supervised team during daily shifts, ensuring efficient operation and customer satisfaction.
  • Uphold company standards and compliance requirements for operations.
  • Resolved customer complaints promptly to maintain a high level of satisfaction.
  • Supervised and led employees to maintain productivity and customer service levels.

Beauty Advisor

Walgreens
08.2022 - 09.2023
  • Drove and exceeded sales goals by providing personalized beauty experience based on customer needs.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Attended product training sessions to stay updated on new products and trends in the industry.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Answered customer inquiries regarding product features, pricing, and availability.
  • Upsold additional beauty items when appropriate to increase sales revenue.
  • Showed customers how to apply makeup and other products to achieve desired looks.
  • Computed purchases and received and processed cash or credit payment.

Shift Lead Supervisor

Walgreens
01.2020 - 07.2022
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Supervised team during daily shifts, ensuring efficient operation and customer satisfaction.
  • Assigned tasks to employees and monitored productivity, performance and task completion.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Communicated daily schedule and delegated work to employees.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Coordinated with other shift leaders and management to ensure smooth transitions between shifts.

Education

GED - undefined

Duluth ALC
Duluth, MN
05.2012

Skills

  • Empathy driven patient support
  • Shift leadership
  • Staff motivation
  • Customer service focus
  • Client service
  • HIPAA Compliance
  • Conflict resolution
  • Creative problem solving
  • Customer service management
  • Team leadership
  • Positive attitude
  • Strong verbal and written communication

Timeline

Shift Lead Supervisor

CVS Pharmacy
10.2023 - Current

Beauty Advisor

Walgreens
08.2022 - 09.2023

Shift Lead Supervisor

Walgreens
01.2020 - 07.2022

GED - undefined

Duluth ALC

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ASHLEY FLORESPharmacy and Retail Associate