Kayla Estrada

Wingstop

06.2022 - Current

Trained new employees and delegated daily tasks and responsibilities.
Enforced company policies and regulations with employees.
Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Promoted a positive work environment through open communication and effective conflict resolution strategies.
Conducted regular inventory checks, maintaining optimal stock levels to meet customer demand without excess waste or surplus.
Trained and mentored new employees, ensuring a smooth onboarding process and seamless integration into the team.
Enhanced customer satisfaction with exceptional service and prompt resolution of concerns.
Managed daily cash transactions accurately, reducing discrepancies in financial reports while adhering to strict security protocols.
Monitored employee performance, providing constructive feedback and coaching as needed to support professional growth and skill development.
Verified cleanliness and maintenance of physical property through inspections and preventive maintenance programs with department managers.
Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Resolved conflicts between employees to maintain positive and productive work environments.
Located and resolved problems with team production and performance to maintain consistent quality levels.

Summary