Gregory Kelly
Richmond,VA
Summary
Security professional with extensive experience in surveillance monitoring and crisis management at Rmc Events. Demonstrated success in enhancing safety protocols and delivering exceptional customer service. Recognized for swift problem-solving and effective communication during high-stakes events. Committed to maintaining high standards of safety and vigilance.
Overview
23
23
years of professional experience
Work History
Security Officer
Rmc Events
Richmond, VA
04.2024 - Current
- Monitored building entrances and exits to detect intrusions and secure assets.
- Conducted searches of individuals and baggage for weapons and prohibited items.
- Completed shift logs and reports highlighting routine activities and critical incidents.
- Patrolled crowds during events to maintain order and ensure safety.
- Addressed problems swiftly while providing clear information under minimal supervision.
- Screened visitors for weapons using hand wands and metal detectors.
- Investigated suspicious persons or vehicles, contacting authorities as needed.
- Maintained high alertness while monitoring CCTV systems for unusual activity.
EMT/Volunteer Firefighter
Goochland County Fire-rescue
Goochland, VA
09.2018 - 11.2020
- Conducted patient interviews to gather medical history and current health issues.
- Maintained composure during emergencies, facilitating effective response actions.
- Collaborated with emergency services to expedite rescue efforts, enhancing survival chances.
- Developed strong rapport with medical professionals, ensuring efficient patient care delivery.
- Cleaned and sanitized ambulance and equipment between calls to uphold hygiene standards.
- Monitored vital signs and assessed patient conditions, preparing for appropriate interventions.
- Documented patient information and treatment while ensuring confidentiality and compliance.
- Trained new hires on job responsibilities and performance evaluation techniques.
Emergency Medical Technician
University of Virginia
Charlottesville, Virginia
08.2015 - 11.2020
- Performed CPR and utilized defibrillator on cardiac patients.
- Collaborated with physicians, nurses, paramedics, and law enforcement for optimal patient care.
- Facilitated communication among patients, families, and healthcare professionals.
- Evaluated patients' conditions and administered first aid or life support in emergency settings.
- Operated specialized medical equipment including ventilators and cardiac monitors.
- Documented patient assessments and treatment plans to ensure continuity of care.
- Maintained inventory levels and ensured ambulance readiness for emergency responses.
- Trained new hires, enhancing team performance through shared knowledge.
Emergency Medical Technician Basic
Charlottesville-Albemarle Rescue Squad
Charlottesville
12.2009 - 08.2016
- Performed CPR and utilized defibrillator on cardiac patients.
- Collaborated with healthcare professionals to coordinate patient care and treatment.
- Facilitated effective communication between patients, families, and medical teams.
- Evaluated patients’ conditions, recorded vital signs, and reported treatment outcomes.
- Assessed emergency scenes for hazards while ensuring safety of all responders.
- Monitored and transported patients, providing in-transit care as required.
- Documented patient interactions and completed necessary paperwork per protocols.
- Participated in continuous education to maintain certification and enhance skills.
Route Sales Representative
Bimbo® Bakeries USA
Boston, MA
10.2002 - 07.2008
- Participated in promotional activities such as special events, trade shows.
- Organized deliveries according to customer needs.
- Followed safety rules to keep clean driving record with no accidents or incidents.
- Utilized corporate vehicle to deliver and sell products to clients with focus on optimizing customer experience.
- Issued sales promotion materials to customers to boost sales.
- Delivered product to customers in a safe and courteous manner.
- Monitored stock levels on route trucks to ensure accuracy of inventory counts.
- Maintained an organized work space at all times.
- Assisted with merchandising displays at customer locations when requested.
- Developed and maintained relationships with current customers.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Maintained accurate records of all deliveries and pickups.
- Ensured that the proper paperwork was completed for each delivery or pickup transaction accurately and efficiently.
- Conducted daily pre-trip inspections of delivery vehicles.
- Collected money, provided change and recorded transactions on receipts.
- Ascertained which routes would provide fastest access to customer sites, allotting for various factors such as weather and road conditions.
- Obtained receipts or signatures for delivered goods, collecting payment for services when required.
- Kept accurate logs of all deliveries and trips.
- Loaded, unloaded, and delivered product in a timely manner.
- Cross-sold additional products to customers depending upon merchandise needs.
- Responded quickly to customer inquiries regarding products or services.
- Utilized effective problem solving skills when resolving customer issues.
- Restocked shelves as needed in order to ensure adequate inventory levels for customers.
- Reported any discrepancies between orders and actual items received and delivered promptly to management staff.
- Recorded deliveries and daily sales transactions.
- Planned and organized routes within territory to maximize efficiency and time.
- Provided excellent customer service by answering questions and resolving complaints in a professional manner.
- Resolved any customer complaints promptly and professionally.
- Maintained positive attitude and diplomacy when dealing with customers and other team members.
- Developed and implemented strategies to increase sales volume.
- Promoted positive relationships with customers to maintain consistent sales.
- Resolved customers' complaints regarding products or services.
- Adhered to company safety policies while operating company vehicle.
- Forged and cultivated strong relationships with customers within fast-paced and constantly moving environment.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Managed inventory and supplies to ensure materials were available when needed.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Recognized by management for providing exceptional customer service.
Education
High School Diploma -
Hudson Falls High School
Hudson Falls, NY06-1988
Emergency Medicine
Virginia Commonwealth University
Richmond, VASkills
- Surveillance monitoring and CCTV
- Emergency response and crisis management
- Incident reporting and documentation
- Safety protocols and procedures
- Team collaboration and conflict resolution
- Customer service and visitor management
- First aid and training
- Communication skills and active listening
- Attention to detail and pattern recognition
- Problem solving and multitasking abilities
- Security guard license and personnel screening
- Event security and venue safety
- Grounds patrol and traffic control
- Threat assessment and management
- Checkpoint management and visitor screening
Affiliations
- Active in adult ice hockey. A sport which I have participated in since my youth growing up in upstate New York. My wife owns two horses that she competes and I get to help take care of which includes barn work and feeding.
References
References available upon request.
Timeline
Security Officer
Rmc Events
04.2024 - Current
EMT/Volunteer Firefighter
Goochland County Fire-rescue
09.2018 - 11.2020
Emergency Medical Technician
University of Virginia
08.2015 - 11.2020
Emergency Medical Technician Basic
Charlottesville-Albemarle Rescue Squad
12.2009 - 08.2016
Route Sales Representative
Bimbo® Bakeries USA
10.2002 - 07.2008
High School Diploma -
Hudson Falls High School
Emergency Medicine
Virginia Commonwealth University
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