Overview
Work History
Education
Skills
Timeline
Generic

Gregory Kirk

West Chester

Overview

11
11
years of professional experience

Work History

Shift Leader

Goodwill Outlet
07.2022 - 01.2025
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Trained new employees and delegated daily tasks and responsibilities.

Cook

Uno's Chicago Grill
02.2016 - 05.2022
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.

Customer Service Representative

PMC Specialties Group
04.2014 - 01.2016
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Education

Psychology

Miami University Middletown
Middletown, OH

High School Diploma -

Northmont High School
Dayton, OH
05-2006

Skills

  • Positive attitude
  • Cash handling
  • Team leadership
  • Problem-solving
  • Strong verbal and written communication
  • Customer service focus
  • Team collaboration and leadership
  • Conflict resolution
  • Goal setting and tracking
  • Motivational leadership

Timeline

Shift Leader

Goodwill Outlet
07.2022 - 01.2025

Cook

Uno's Chicago Grill
02.2016 - 05.2022

Customer Service Representative

PMC Specialties Group
04.2014 - 01.2016

Psychology

Miami University Middletown

High School Diploma -

Northmont High School

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Gregory Kirk