Gregory Kirk
West Chester
Overview
11
11
years of professional experience
Work History
Shift Leader
Goodwill Outlet
07.2022 - 01.2025
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained new employees and delegated daily tasks and responsibilities.
Cook
Uno's Chicago Grill
02.2016 - 05.2022
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
Customer Service Representative
PMC Specialties Group
04.2014 - 01.2016
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Psychology
Miami University Middletown
Middletown, OHHigh School Diploma -
Northmont High School
Dayton, OH05-2006
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Strong verbal and written communication
- Customer service focus
- Team collaboration and leadership
- Conflict resolution
- Goal setting and tracking
- Motivational leadership
Timeline
Shift Leader
Goodwill Outlet
07.2022 - 01.2025
Cook
Uno's Chicago Grill
02.2016 - 05.2022
Customer Service Representative
PMC Specialties Group
04.2014 - 01.2016
Psychology
Miami University Middletown
High School Diploma -
Northmont High School