GREGORY WATSON

Operations Manager

Collierville,TN

Summary

Dynamic operations leader with a proven track record at Federal Express, enhancing service levels to over 99% through strategic KPI redesign. Expertise in supply chain optimization and team development, coupled with a commitment to safety and compliance, drives continuous improvement and operational excellence in high-volume logistics environments.

Overview

years of professional experience

Work History

Owner / Instructor

Watson Insurance Training LLC

Memphis, USA

01.2019 - Current

Developed comprehensive training programs for insurance professionals at Watson Insurance Training.
Developed and delivered structured training programs, providing operational oversight to enhance participant engagement and learning outcomes.
Facilitated workshops to enhance industry knowledge and skills for insurance agents.
Managed client relationships, ensuring effective communication and support throughout training.
Managed business operations, overseeing scheduling, customer relations, planning, and execution to ensure smooth operations.

Operations Manager II

Ingram Micro

Millington, USA

01.2018 - 01.2019

Improved operational flow, compliance, and productivity in high-volume logistics environments.
Oversaw warehouse and distribution operations, coordinating transportation and optimizing goods movement.
Managed outbound shipping schedules, aligned staffing, and coordinated carriers to ensure timely deliveries.
Led multi-level teams to ensure compliance with safety regulations and achievement of performance standards.

Senior Manager – Operations & Supply Chain

Federal Express

Memphis, USA

01.1996 - 01.2018

Led operations for 15 logistics markets, enhancing service delivery for 14 daily aircraft and multiple truck markets.
Managed 230+ personnel, including nine managers, fostering high-performing teams to achieve operational excellence.
Improved service levels from below 95% to above 99% through optimization and KPI redesign.
Directed budget planning and resource allocation, optimizing routing and staffing for improved productivity.
Executed safety initiatives decreasing workplace injuries by 33%; received CEO Safety Award.
Ensured compliance with DOT, OSHA, FAA, and TSA regulations.

Education

Bachelor of Science - Industrial Technology

Austin Peay State University

Clarksville, TN

05-1984

Skills

Operations Management
Logistics leadership
Supply chain optimization
Load planning
Performance analytics
Continuous Improvement

Budgeting & Cost Control
Safety & Regulatory Compliance
Process Optimization
Team development
Business Development

Accomplishments

Two time winner of the 5 STAR award which is the most prestigious award that FedEx offers.

Timeline