Gregory Laday
Castle Rock,Colorado
Summary
As a dual-sport athlete in college, I developed strong time management, resilience, and teamwork skills while earning my bachelor’s degree. Balancing athletics and academics taught me how to thrive under pressure, stay disciplined, and adapt quickly qualities that have directly translated into my professional career. These experiences have shaped me into a results-driven and highly adaptable individual, ready to take on new challenges in the workplace.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Operations Manager
Pacific Dental Services
Castle Rock, CO
10.2023 - Current
- Led and developed a high-performing team, driving sales growth and consistently meeting or exceeding budget targets while enhancing patient care and office productivity.
- Streamlined daily operations, optimizing scheduling and patient flow to improve overall clinic efficiency.
- Managed operational budgets, identifying and implementing cost-saving strategies while maintaining high service quality.
- Boosted patient satisfaction by refining customer service processes and improving the overall patient experience.
- Ensured compliance with regulatory standards and maintained a consistent record of quality assurance and operational excellence.
Assistant Manager
Evolution Endodontics and Periodontics
Castle Rock, CO
09.2022 - 10.2023
- Supported office management functions, ensuring smooth day-to-day operations while meeting patient and provider needs.
- Assisted with the development and implementation of office policies and procedures that improved clinic efficiency and service quality.
- Managed inventory and ordering of dental supplies, reducing costs through more efficient stock management.
- Played a key role in patient intake and treatment coordination, ensuring accurate patient records and seamless care transitions.
- Contributed to marketing and patient outreach efforts, helping increase the clinic’s visibility and patient base.
Professional Athlete
Denver Broncos
Denver, CO
06.2022 - 08.2022
- Transitioned out of professional playing career due to injury, leveraging leadership, focus, and adaptability to explore new career opportunities.
- Competed at the highest level in professional football, demonstrating exceptional teamwork, leadership, and mental resilience.
- Maintained peak physical condition through rigorous training and performance optimization, showcasing discipline and dedication.
- Collaborated with coaches and teammates to develop strategies and improve individual and team performance.
- Adapted quickly to high-pressure environments, executing complex game plans under intense scrutiny.
Treatment Coordinator
Comfort Dental
06.2018 - 07.2021
- Coordinated patient treatment plans, ensuring smooth communication between patients, providers, and administrative staff.
- Managed patient intake, scheduling, and follow-up, resulting in improved patient satisfaction and timely care delivery.
- Provided detailed treatment estimates, including insurance verification and financial counseling, ensuring accurate billing and payment processing.
- Assisted in educating patients about treatment options, fostering strong relationships and enhancing patient retention.
- Worked flexibly around athletic commitments, balancing job responsibilities with rigorous training and game schedules.
Education
Bachelor Of Business Administration -
University of Northern Colorado
Greeley, CO05.2022
Skills
- Problem-solving
- Team leadership
- Customer service
- Management
- Client relationships
- Operational efficiency
Certification
- CPR Certified
- AED Certified
- First-Aid Certified
- CRM Certification
- Salesforce Certification
Timeline
Operations Manager
Pacific Dental Services
10.2023 - Current
Assistant Manager
Evolution Endodontics and Periodontics
09.2022 - 10.2023
Professional Athlete
Denver Broncos
06.2022 - 08.2022
Treatment Coordinator
Comfort Dental
06.2018 - 07.2021
Bachelor Of Business Administration -
University of Northern Colorado