Gregory Lalta

Facilitated timely replacement of old supplies from aircraft to ensure operational readiness.

Managed daily operations to ensure on-time aircraft servicing and passenger satisfaction.

Trained new staff on operational procedures and safety protocols to enhance team performance.

• Monitored and reported suspicious activity and behavior to Port Authority Police, enhancing safety and security measures.
• Supervised compliance with Port Authority and federal regulations for personnel and vehicle identification accessing AOA/SIDA, ensuring operational integrity.
• Investigated door alarms at terminals and facilities within specified time frame, resolving security issues and notifying Security Operations Center.

• Delivered exceptional customer service by resolving application issues, addressing client concerns, and overseeing background checks to ensure client satisfaction.
• Engaged with potential candidates and clients via Olark chat on company website, providing crucial information and support to enhance user experience.
• Utilize Sly Broadcast for large-scale voicemail campaigns and edited content for email and text promotions across New Jersey.
• Managed high-volume of 60+ daily phone calls, ensuring accurate data entry into company database and applications to maintain operational efficiency.

• Processed outgoing work to vendors using varied delivery methods including scanning, emailing, mailing, and FedEx, ensuring timely delivery.
• Processed outgoing work to vendors, employing diverse delivery methods such as scanning, emailing, regular mailing, and FedEx to ensure efficient processing.
• Organized office copies of outgoing work for effective status tracking and follow-up.
• Conducted vendor outreach to collect pricing information for assignments, providing timely updates to the reporting supervisor.