Results-driven B2B sales and carrier-facing specialist with proven success driving demand, enabling sales teams, and translating complex technology value propositions into clear, compelling customer solutions. Extensive experience partnering with retail and SMB sales organizations, managing pipelines in Salesforce, conducting trainings, and exceeding quota in highly competitive environments.
Work History
MUSIC DIRECTOR
4 Years 7 Months
Incarnation Parish | 01.2022 - Current
Directed music programs, fostering community engagement and participation.
Coordinated choir rehearsals and performances to enhance worship experiences.
Business Solutions Advisor
ADT Security | 2026 - Current
Analyzed business requirements and recommended effective security systems.
Developed customized security solutions to meet client-specific needs.
Collaborated with cross-functional teams to streamline service delivery processes.
Led training sessions for staff on new software and security protocols.
SOLUTION SPECIALIST
1 Year
Verizon Wireless | 01.2016 - 01.2017
Delivered consultative, bilingual (English/Polish) Sales experiences focused on tailored solutions.
Engaged customers confidently, qualifying opportunities and addressing business objections to drive sales.
Supported frontline sales by answering product questions and resolving complex customer scenarios to enhance customer satisfaction.
Led cross-functional teams to implement innovative solutions enhancing customer experience and operational efficiency.
Supported daily store operations by collaborating with team members., inventory and opening/closing procedures.
Provided exceptional customer service by addressing inquiries and resolving issues promptly.
MUSIC TEACHER
7 Years 7 Months
Everest Academy | 01.2019 - 2026
Developed and implemented engaging music curricula for 250 Elementary students and aligned with educational standards.
Facilitated individual and group instruction, fostering students' musical skills and creativity.
MUSIC DIRECTOR
19 Years 7 Months
Our Lady Mother of the Church | 01.2007 - 2022
Developed diverse music selections that reflect congregation's values and traditions.
Collaborated with clergy to integrate music into liturgical services effectively.
Mentored musicians and vocalists, improving skills through structured training sessions.
Oversaw scheduling of musical events, ensuring seamless coordination across activities.
SMB SPECIALIST
Verizon Wireless | 2017 - 2019
Prospected, qualified, and managed SMB accounts using Salesforce to drive new business growth.
Trained and enabled retail sales teams of 20 representatives in 2 high volume locations on business solutions and customer engagement strategies, enhancing sales effectiveness.
Acted as a trusted advisor and daily point of contact for SMB customers.
Enabled and trained retail sales teams on business solutions and customer engagement strategies.
Led cross-functional teams to enhance customer service processes and increase satisfaction rates.
Developed training programs for new staff, fostering a culture of continuous improvement and knowledge sharing.
Education
MBA - Project Management
Benedictine University | Lisle | 2025
GPA: 3.80/4.00
BACHELORS DEGREE MUSIC /ARTS - Music
Northeastern Illinois University | Chicago | 2017
GPA: 3.80/4.00
CHURCH MUSIC LITURGY DIPLOMA - Music
St. Joseph’s College | Rensselaer | 2014
GPA: 3.90/4.00
Skills
Business analysis
Multilingual proficiency
Project management
Technical proficiency
Customer Service Skills
Business solutions development
Language skills
Process improvement
Attention to detail
Salesforce Lightning
MS project
Languages
English
Native or Bilingual
Polish
Native or Bilingual
Interests
Tech enthusiast
passionate about exploring the latest advancements and innovations.
I enjoy composing Music compositions utilizing Classical and Jazz harmonies.