Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
27
27
years of professional experience
Work History
Owner/Operater
Definitive Entertainment, LLC
04.2003 - Current
Managed day-to-day business operations.
Consulted with customers to assess needs and propose optimal solutions.
Evaluated suppliers to maintain cost controls and improve operations.
Supervise inventory, sales, competitor shopping, installations, deliveries, banking and other day to day tasks.
Ensure Client satisfaction and quality service to reach objectives and goals.
Control over interviewing, hiring, training and scheduling new and existing installation technicians and sales people.
Manage and control labor, payroll and equipment costs to help achieve financial goals.
Execute vehicle and equipment maintenance to assure safety.
Oversee all marketing promotions including promoting sales and determining local community venues for marketing and advertising.
Responsible for adding Waste Management, Starwood Hotel and Resorts, Arizona State University, City of Phoenix, Luke AFB and Avnet to our growing clientele list.
Installation Manager
Ultimate Electronics
02.2000 - 03.2004
As keyholder, executed store openings and closings, banking and making sure store provided safe and clean shopping environment.
Supervised driving business for car and home sales and installation, and spreading company culture.
Educate customers and sales staff on audio and video product available so they may make informed purchases.
Scheduling, merchandising, deliveries, team trainings for sales staff of over 25, goal setting, receiving and interpreting reports.
Consistently exceeded all company goals related to sales, overtime, inventory levels and overall sales increases.
Exceeded all sales expectations by 7% or more two years running.
Million Dollar Sales Club and Upscale prize winner three years running.
Audio Manager
Fry's Electronics
05.1996 - 03.2004
Supervised Audio, Video, Telecom and Appliance departments.
Supervised or helped to execute merchandising, implementing schematics, competitor shopping and inventory control.
Implemented employee store and merchandising trainings. Scheduling of over 50 employees.
As Person In Charge, responsible for all decisions for entire store. This includes interactions with customer opportunities, execution of directives from corporate office and employee opportunities.
Decreased labor dollars by 10% by streamlining opening and closing procedures.
Always 100% rating from corporate during company visits.
Help to spread company culture by hiring and training quality associates to be members of management.
Consultant/Project Manager/Multiple Projects at Definitive Energy Solutions, LLCConsultant/Project Manager/Multiple Projects at Definitive Energy Solutions, LLC