Gregory L. Johnson
Kingsland,GA
Summary
Accounting professional with robust experience in financial analysis, budgeting, and reporting. Adept at leveraging advanced Excel skills and accounting software to drive efficiency and accuracy. Strong focus on team collaboration and consistently delivering high-quality results in dynamic environments. Known for adaptability and reliability in meeting organizational goals.
Overview
19
19
years of professional experience
Work History
Supervisor, Medicare Advantage Escalations Team
ALORICA (Wellcare/Centene)
Remote
08.2022 - 04.2026
- 95% Internal Audit Scores
- 98% Customer Survey Scores
- Assist in developing and implementing customer service procedures
- Train and mentor customer experience specialist
- Resolve complex customer complaints and issues
- Ensure excellent customer support – internally and externally
- Guide, motivate, and develop a high-performing customer support team
- Serves as a Subject Matter Expert for internal and external stakeholders seeking guidance on matters related Medicare Advantage
- Close identified barriers related to access to care and medications
- Documents calls in compliance to organizational, state, federal, and regulatory guidelines
- Remote
- Facilitated conflict resolution among team members, fostering a collaborative work environment.
Cash Accounting Analyst - Supervisor
Bowman Consulting
Reston, VA
01.2018 - 12.2021
- Led a team of two Junior Analysts and 1-3 interns each summer
- Post customer payments by recording cash, checks, wires, EDI’s, ACH’s, manual scanned deposits and credit card transactions to corresponding customer accounts and invoices
- Collaborated with AR/Billing leaders to reconcile cash, clear accounts, resolve discrepancies, to ensure month end goals were met
- Researched and applied missing and unidentified payments
- Identified and posted EDI, ACH, and wire payments
- Created Vendor Profiles
- Created policies and procedures for Cash Applications
- Managed cash archives and storage
- Trained employees on cash applications, internal procedures, payment platforms and systems.
- Supported Audits and SOX processes by providing requested documentation and confirming process for SOX
- Presented findings and strategic recommendations to senior management for informed decision-making.
- Enhanced financial accuracy by conducting thorough analysis and reconciliation of accounts.
- Managed multiple simultaneous projects, ensuring timely completion and accurate results in a fast-paced environment.
- Collected, compiled and analyzed data to prepare customer invoices per contractual requirements.
Document Processor
K12 (Contract)
Herndon, VA
05.2017 - 10.2017
- Processed incoming applications, calculated and applied payments
- Conducted document reviews for accuracy and compliancy
- Identified and corrected errors
- Created a documentation system for future reference
- Leading online education platform for K-12 learners
Cash Posting Analyst
SageNet
Herndon, VA
06.2007 - 01.2016
- Responsible for recording and posting cash, checks, wires, EDI’s, ACH’s, manual scanned deposits and credit card transactions
- Proficient using SAP, Bed Rock, and Seagate ERP systems
- Processed Cash returns, bank returns and chargebacks; research and resolve declines in SAP and GL
- Assist General Ledger Department and Controller with monthly cash closing
- Trouble shooting software errors related to online banking and ERP
- Supported and assisted in the preparation of internal audits
- Processed credit card payments ensuring accuracy and timeliness
- Uploaded and entered daily Treasury cash from company bank accounts
- Processed miscellaneous cash payments
- Analyzed and researched AR invoices for correct payment posting
- Mentored junior analysts, fostering skill development and knowledge sharing within the team.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
Education
Business Administration
Morris Brown College and Howard University
Certificate - Labor Regulation and Federal Contracts and Audits
George Mason University
Skills
- 20 years of Finance & Accounting Experience
- Team Leader
- SOX Audits
- Account Reconciliation
- Detail-Oriented
- Document Reviews
- Customer Relations
- Accounts Receivable
- Collections Experience
- Various ERP Accounting Software Databases
- Internal Audits
- Credit Card Payment Processing Systems
- Training and mentoring
Timeline
Supervisor, Medicare Advantage Escalations Team
ALORICA (Wellcare/Centene)
08.2022 - 04.2026
Cash Accounting Analyst - Supervisor
Bowman Consulting
01.2018 - 12.2021
Document Processor
K12 (Contract)
05.2017 - 10.2017
Cash Posting Analyst
SageNet
06.2007 - 01.2016
Certificate - Labor Regulation and Federal Contracts and Audits
George Mason University
Business Administration
Morris Brown College and Howard University