GREGORY LONG
Raleigh,NC
Summary
Motivated warehouse manager with demonstrated success coordinating operations of several personnel. Delivers creative solutions on complex operational issues and successful strategies to drive productivity. Coordinates with production and finishing on incoming materials and outgoing assemblies.
Overview
5
5
years of professional experience
Work History
Client Advisor
Southern States Hyundai
Cary, NC
11.2023 - Current
- Delivered exceptional customer service by addressing inquiries, resolving issues, and providing timely assistance to clients.
- Guided customers through the car purchasing process by offering detailed information on vehicle features and options.
- Cultivated and maintained strong relationships with potential buyers through proactive communication via phone and email.
- Conducted thorough demonstrations of vehicle features during showroom visits and test drives to enhance customer experience.
- Ensured accuracy and completeness of all paperwork before submission to the finance office, minimizing errors and delays.
- Followed up with customers post-sale to address any concerns and ensure satisfaction with their purchase.
- Achieved a 25% increase in customer satisfaction ratings through personalized service and effective issue resolution.
- Closed 15% more sales per quarter by implementing targeted follow-up strategies and enhancing customer engagement.
Forklift Operator
Fed Ex Freight
Greensboro, NC
10.2020 - 10.2023
- Monitored warehouse aisles to prevent collisions with pedestrians or other equipment.
- Assisted in the loading and unloading of goods from trucks, containers and railcars using forklift.
- Operated powered industrial trucks in accordance with OSHA regulations.
- Collaborated with team members on various tasks related to storage and transport operations.
- Unloaded delivery trucks with product by hand or utilizing lift-gate truck when needed.
- Inspected loads prior to lifting to determine weight distribution and stability.
- Performed daily maintenance checks on forklifts to ensure optimal performance.
AvengerCrew Member
United States Army
- Operated the Land-Based Phalanx Weapon System (LPWS) to protect and defend against airborne threats during deployment in Bagram Airfield, Afghanistan.
- Provided security detail for high-priority locations, including Craig Hospital, 455th Air Force HQ, and the fixed-wing PAX terminal, ensuring the safety of over 10,000 U.S. personnel and coalition forces.
- Monitored and maintained the readiness of the weapon system at gun site three, 'Tombstone,' effectively tracking and intercepting six indirect fire engagements.
- Managed installation security measures, including emergency response protocols and coordination with other security units.
- Provided oversight for the installation's amenities, including the state-of-the-art gym, PX, Burger King, and MWR facilities.
Education
Bachelor of Science - Leadership
Northwood University
Midland, Michigan, MI11-2025
High School -
Heritage High School
Lynchburg, VA05.2012
Skills
- Warehouse management systems
- Analytical thinking
- Conflict resolution
- Problem solving
- Efficient data entry
- Staff management
- Loading and unloading
- Shipping and receiving
- Business problem solutions
- Business ethics
- Material sourcing and distribution
- RFID tracking
- Production scheduling
- Certified pallet jack operator
- Flatbeds and utility beds
Timeline
Client Advisor
Southern States Hyundai
11.2023 - Current
Forklift Operator
Fed Ex Freight
10.2020 - 10.2023
AvengerCrew Member
United States Army
Bachelor of Science - Leadership
Northwood University
High School -
Heritage High School
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