Jerrica Brooks
Land O Lakes,FL
Summary
Client-focused professional with over 7 years of experience in luxury retail, customer service, and healthcare support environments. Proven ability to build long-term client relationships, deliver high-end customer experiences, manage high-volume transactions, and consistently meet performance metrics. Skilled in consultative selling, CRM systems, inventory management, insurance verification, and HIPAA compliance. Seeking a stable remote or professional role that values reliability, communication, and service excellence.
Overview
6
6
years of professional experience
Work History
Client Advisor
Golden Goose Deluxe Brand
04.2025 - Current
- Deliver luxury-level customer experiences through consultative selling and personalized styling recommendations.
- Maintain in-depth knowledge of full product collections, limited editions, materials, craftsmanship, and brand history.
- Build long-term client relationships through follow-ups, clienteling, and preference tracking.
- Consistently meet or exceed individual and store sales goals.
- Support high visual merchandising standards, ensuring displays, lighting, and product presentation meet luxury brand expectations.
- Manage inventory flow including shipments, tagging, pricing, floor placement, and stock accuracy.
- Handle returns, exchanges, and customer concerns with professionalism and brand-appropriate service standards.
Sales Associate
Nordstrom
07.2021 - 12.2024
- Delivered personalized shopping experiences through strong product knowledge and relationship-based selling.
- Built repeat clientele through consistent follow-up and exceptional service.
- Processed POS transactions with accuracy while managing high customer volume.
- Assisted customers with styling, fit, and product selection to enhance satisfaction and conversion rates.
- Maintained merchandising standards including stocking, labeling, visual presentation, and floor organization.
- Supported team sales goals and contributed to positive store culture and customer satisfaction.
- Assisted with inventory management, stock checks, and replenishment processes.
Soho Juice
SalesStaff
02.2020 - 06.2021
- Managed daily store operations, ensuring high-quality service, efficiency, and adherence to company standards
- Led, trained, and supervised team members; created schedules and maintained staff accountability
- Delivered exceptional customer service and resolved customer concerns professionally
- Monitored inventory levels, ordered supplies, and ensured product freshness and availability
- Maintained quality control of juices, smoothies, and food items to meet brand standards
- Oversaw store cleanliness, food safety, and compliance with health regulations
- Tracked sales, labor, and performance metrics to meet business goals and profitability targets
- Implemented company policies and ensured team adherence to procedures
- Handled cash management, POS systems, and daily financial reporting
- Supported marketing initiatives and promoted products to increase sales and customer loyalty
Education
High School Diploma/GED - General Studies
Sierra Vista High School
01.2014
Skills
- Customer Service Excellence
- Luxury Sales
- Consultative Selling
- Clienteling
- CRM Systems
- Inventory Management
- POS Systems
- Cash Handling
- HIPAA Compliance
- Insurance Verification
- Time Management
- Conflict Resolution
- Team Collaboration
- Communication
- Bookkeeping
- Remote Work Readiness
Timeline
Client Advisor
Golden Goose Deluxe Brand
04.2025 - Current
Sales Associate
Nordstrom
07.2021 - 12.2024
Soho Juice
SalesStaff
02.2020 - 06.2021
High School Diploma/GED - General Studies
Sierra Vista High School