Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gregory Louis

Tampa,FL

Summary

Flexible Customer Service Rep with over 4 years of success in resolving customer concerns and inquiries. Skilled at accurately documenting call details and arranging service. Well-versed in providing helpful answers and relevant information to retain clients.

Overview

6
6
years of professional experience

Work History

Billing Specialist

Charter Communications
Riverview, FL
06.2019 - Current
  • Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
  • Performed targeted collections on past due accounts aged over 30 days.
  • Identified, researched and resolved billing variances to maintain system accuracy and currency.

Social Media Specialist

Cognizant Technology Solutions
Tampa, FL
08.2018 - 06.2019
  • Analyzed and monitored engagement processes to determine site glitches and appropriate use of the platform.

Customer Service Representative

Alorica
Tampa, FL
09.2016 - 06.2018
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Educated customers on promotions to enhance sales.

Education

High Schhool Diploma -

Riverview High School
Riverview, FL
05.2013

Skills

  • Billing experience
  • Research and due diligence
  • Payment processing
  • Customer relations
  • Problem-solving abilities

Timeline

Billing Specialist

Charter Communications
06.2019 - Current

Social Media Specialist

Cognizant Technology Solutions
08.2018 - 06.2019

Customer Service Representative

Alorica
09.2016 - 06.2018

High Schhool Diploma -

Riverview High School