Gregory Machado
El Paso,TX
Summary
Reliable team member with strong communication skills and ability to adjust work for various environments. Handles modifications, requests and feedback from colleagues, clients and vendors in efficient manner, understanding needs of all parties involved. Flexible in adapting work style to fit different projects and juggling multiple assignments within tight deadlines.
Innovative candidate with proven track record of success in design industry and consistently praised designs by clients and colleagues. Knack for quickly understanding complex design projects to implement solutions efficiently. Highly collaborative designer enjoys working with other professionals to create the best designs.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Kitchen Space Designer
Total Kitchen Makeover
El Paso, TX
05.2024 - Current
- Led design projects from concept to completion, ensuring alignment with client vision and specifications.
- Collaborated with contractors and suppliers to source materials that enhance project quality and functionality.
- Developed innovative kitchen layouts using CAD software to optimize space and improve user experience.
- Conducted client consultations to gather feedback, refine designs, and ensure satisfaction throughout the process.
- Evaluated design trends and integrated them into projects, enhancing aesthetic appeal and marketability of renovations.
- Presented creative solutions to client challenges, resulting in high levels of client satisfaction and repeat business opportunities.
- Leveraged industry knowledge and emerging trends to build innovative messaging and bring design concepts to fruition.
Account Executive
Plumber Marketing USA
Dallas-Fort Worth, TX
01.2024 - 05.2024
- Working Remotely, my job is to demonstrate SEO Support for Service Providers in the Plumbing, HVAC & Electrical Contractors service provider segment. We sell Websites & SEO support. I demonstrate via Zoom Calls. The client's current website audit performance and compare them to the area competitors during the meeting. We offer solutions to improve their market performance. The products we sell range in price from $30,000 - $60,000 per year.
- Developed and maintained client relationships to drive customer satisfaction and retention.
- Collaborated with cross-functional teams to create effective marketing strategies for plumbing services.
- Conducted presentations to clients, effectively communicating value propositions of marketing solutions.
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Maintained up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches or negotiations with clients.
Bluegreen Vacation Agent / Sales Manager
Bluegreen Vacations
El Paso, TX
02.2021 - 01.2024
- Led initiatives to enhance lead generation strategies, driving team success in meeting and exceeding sales goals. Fostered a collaborative environment that empowered team members to excel. Leveraged 43 years of sales leadership experience to elevate team performance at Bluegreen vacations.
- In June of 2021, I was promoted to the Sales Manager for Bluegreen Vacations at our Cabela’s El Paso Location. Our team has been among the top-performing teams in the Western Business Unit and repeatedly outperformed our sales budget and sales goals.
- Directed hiring and training initiatives for sales associates, fostering a motivated team culture. Achieved one of the lowest employee turnover rates nationally through effective leadership. Oversaw accurate sales reporting and forecasting processes. Championed recruitment strategies via employee referral program, promoting a positive and collaborative workplace atmosphere.
Inbound Call Agent / Team Supervisor
TLC Associates
El Paso, TX
07.2020 - 02.2021
- Assisted in outbound calling for three Spectrum programs. Supported English Essential Sales by offering streaming services to existing customers. Promoted to team supervisor within three weeks, overseeing new agents for two-week intervals. Transitioned to supervising Spanish Choice Sales and English Acquisition Sales teams as needed. Recognized as a top-performing supervisor for four consecutive months with TLC.
- Managed high-volume inbound calls to resolve customer inquiries and issues.
- Provided exceptional customer service by effectively communicating product information and services.
- Assisted in training new agents on call handling protocols and system navigation.
- Collaborated with team members to enhance overall operational workflows and communication strategies.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Call Agent
GC Services
El Paso, TX
09.2019 - 07.2020
- Achieved high customer satisfaction by effectively resolving technical and billing inquiries for business clients. Streamlined credit support operations by conducting thorough analyses of account histories, leading to improved service approval rates. Enhanced account collections by systematically gathering and organizing data, resulting in more efficient recovery efforts.
- Utilized call center software to track customer interactions and maintain accurate records.
- Managed inbound and outbound calls to ensure customer satisfaction and issue resolution.
- Assisted in training new agents on company policies and effective communication techniques.
- Monitored call quality to provide constructive feedback and support agent development initiatives.
- Led team meetings to discuss performance metrics, share best practices, and drive continuous improvement efforts.
Book Sales Manager
The Local Pages
Salt Lake City, UT
12.2017 - 09.2019
- Achieved promotion to book manager within 90 days at TLP, overseeing a sales team of two to five members. Drove marketing and sales strategies across five southern New Mexico areas, resulting in solid sales increases in four markets during 2018-2019. Provided comprehensive support for team members in sales visits and closing strategies, enhancing overall team performance.
- Directed sales team to exceed targets, enhancing overall performance and customer satisfaction.
- Developed and implemented strategic sales plans to optimize market penetration and revenue growth.
- Mentored junior sales staff, fostering professional development and improving team effectiveness.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
BDC Manager
Group1 Automotive
El Paso, TX
02.2017 - 11.2017
- Responsibilities included strategic planning and implementation of SOPs to utilize technology to improve sales performance and improve sales team and customer experience quality. Develop efficiency and effectiveness of sales and management team. Training the team to become more effective at using the CRM for ongoing and relevant communication with prospects and customers.
- I developed and executed the training for our goals, and we had significant success based on our measurable using industry KPI.
BDC Manager
Lithia Automotive Group
Midland, TX
11.2014 - 01.2017
- Achieved enhanced sales performance through effective implementation of technology-driven standard operating procedures for inbound internet sales. Drove team success by supervising the internet sales team and developing personalized action plans for prospective customers throughout their journey.
- Oversaw daily operations of BDC, ensuring effective communication between departments.
- Developed and implemented strategies to enhance customer engagement and satisfaction.
- Led team training programs to improve performance and knowledge of automotive products.
- Analyzed call metrics and customer feedback to refine outreach processes.
- Managed scheduling for BDC staff, improving workflow efficiency and coverage.
- Confirmed scheduled appointments to reduce chances of potential buyer no shows.
Director of Business Development
Sewell Family of Dealerships
Odessa, TX
09.2011 - 11.2014
- Achieved improved sales performance and operational efficiency through the strategic implementation of technology-driven standard operating procedures. Transformed internet sales processes to enhance customer engagement. Increased sales satisfaction and reduced advertising costs by developing targeted action plans for existing customers. Delivered impactful training and coaching to support successful implementation of changes.
- Developed and executed strategic business plans to drive revenue growth across multiple dealership locations.
- Analyzed market trends and competitor strategies to identify new business opportunities and optimize performance.
- Established partnerships with key stakeholders to expand service offerings and improve overall client satisfaction.
- Oversaw budgeting and forecasting processes, ensuring alignment with organizational goals and resource allocation strategies.
- Conducted regular performance evaluations, providing constructive feedback to enhance team productivity and effectiveness.
Account Manager & Trainer
Car-Research XRM
Houston, TX
11.2009 - 11.2011
- Responsible for maintaining a relationship with twenty-eight accounts in Five Western States. My primary responsibilities included reporting to the Dealer Principal and collectively setting goals during onsite visits developing action plans to achieve the desired sales results. Conducted classroom training and one on-one coaching with the sales staff and management team.
- Targeted sales results were actions that were reported to our home office and shared with the executive management team of each location.
- Developed tailored account strategies to align with client goals and objectives.
- Cultivated strong client relationships to enhance satisfaction and loyalty.
- Analyzed market trends to identify new business opportunities and drive growth initiatives.
Internet Sales Manager
Blue Bonnet Jeep
New Braunfels, TX
05.2005 - 09.2009
- Achieved a transformation in sales performance by launching an online sales department, introducing internet sales processes to a previously underperforming location. Established the store as a premier Jeep dealership in the Houston district through strategic consulting practices. Drove monthly Jeep sales from 15 to 80-90 units, with 50% of sales documented as internet transactions.
- Developed and implemented online marketing strategies to drive sales growth.
- Analyzed customer data to optimize digital sales funnels and improve user experience.
- Trained and mentored sales staff on effective online selling techniques and tools.
- Enhanced customer engagement through targeted email campaigns and social media outreach.
- Monitored industry trends to identify opportunities for competitive advantage in online sales.
Presenter
Speaker
01.1999 - 12.2005
- Led strategic initiatives in online auto sales, enhancing dealer satisfaction and operational efficiency. Achieved Consultant of the Month recognition for 16 months during a 25-month tenure, reflecting strong performance in client engagement. Drove improvements in store KPIs through targeted consulting efforts.
- During my tenure with Bluebonnet Jeep, I was the #1 Jeep salesperson in the country for three consecutive years based on annual unit volume. While maintaining above 99% CSI Customer Satisfaction Index.
- Researched industry trends and audience preferences to inform content creation and presentation strategies.
- Utilized advanced multimedia tools to create dynamic visual aids that complemented spoken content.
- Led workshops on effective presentation skills, enhancing overall team performance in public speaking engagements.
- Established best practices for presentation preparation, streamlining processes and increasing efficiency across projects.
Self Employed Automotive Consultant
GMAC Automotive Consulting Group
San Antonio, TX
01.1999 - 04.2005
- The purpose of the consultant group was to aid dealers in developing individualized plans for creating online sales departments. Initially, we conducted evaluations of both technological assets and personnel evaluations to identify the team members who had the most aptitude for this newly emerging sales process. We instructed on Best Practices Behavior to help dealers create a plan and process to ensure them their best chance for success.
- Awards and Acknowledgements:
Education
HIGH SCHOOL DIPLOMA -
Cathedral High School
El Paso, TX05-1981
Skills
- Digital Marketing
- Branding
- Social Media Management
- SaaS
- Time management
- Salesforce
- Sales
- Leadership
- Business Development
- Account Management
- Account management
- Business development
- CRM software
- Email marketing
- Recruiting
- Forecasting
- Technical support
- Supervising experience
- Training & development
- Dealership experience
- B2B
- Management
- Sales management
- Digital marketing
- Social media management
- Direct sales
- Customer service
- Marketing
- Cold calling
- Outside sales
- Communication skills
- B2B sales
- Negotiation
- Telemarketing
- Technical sales
- Analysis skills
- Inside sales
- Organizational skills
- Teamwork skills
- Layout design
- Concept development
- Computer literate
Certification
- Driver's License
- April 2019 to March 2026
- TX10562669
Languages
English
Full Professional
Spanish
Professional Working
Timeline
Kitchen Space Designer
Total Kitchen Makeover
05.2024 - Current
Account Executive
Plumber Marketing USA
01.2024 - 05.2024
Bluegreen Vacation Agent / Sales Manager
Bluegreen Vacations
02.2021 - 01.2024
Inbound Call Agent / Team Supervisor
TLC Associates
07.2020 - 02.2021
Call Agent
GC Services
09.2019 - 07.2020
Book Sales Manager
The Local Pages
12.2017 - 09.2019
BDC Manager
Group1 Automotive
02.2017 - 11.2017
BDC Manager
Lithia Automotive Group
11.2014 - 01.2017
Director of Business Development
Sewell Family of Dealerships
09.2011 - 11.2014
Account Manager & Trainer
Car-Research XRM
11.2009 - 11.2011
Internet Sales Manager
Blue Bonnet Jeep
05.2005 - 09.2009
Presenter
Speaker
01.1999 - 12.2005
Self Employed Automotive Consultant
GMAC Automotive Consulting Group
01.1999 - 04.2005
HIGH SCHOOL DIPLOMA -
Cathedral High School