Gregory Marsaw
COLLECTOR
Jacksonville,Florida
Summary
Experienced Accounts Receivable Specialist bringing 25 years of experience in the credit and collections field. Talented in performing high volume of outbound calls to secure payments on past due accounts. Well-versed in reducing loss and write-offs by offering customers payment plans and alternative debt restructuring options.
Overview
35
35
years of professional experience
5
5
Certificates
50
50
years of post-secondary education
Work History
Assistant Manager
Cash America
Jacksonville, FL
10.2007 - Current
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Developed strategy to increase sales and drive profits.
- Ensure Customer accounts are current, whether conversing over phone or in person.
Level I Collector
ARS National Services
Jacksonville, FL
11.2006 - 09.2007
- Maintained high volume of calls and met demands of busy and productive group.
- Contacted customers to discuss payment schedules and set up or immediately process payments.
- Used skip tracing and other techniques to locate debtors.
- Achieved performance goals on consistent basis.
- Worked in call center environment handling manual and automatically dialed outbound calls.
Assistant Manager
Rent & Roll
Jacksonville, FL
01.2006 - 10.2006
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Assisted with customers making timely payments or reclaiming merchandise not paid for or returned.
Pre Judgement Collector
Hiday & Ricke P.A.
Jacksonville, FL
05.2003 - 12.2005
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.
- Processed debtor payments and updated accounts to reflect new balance.
- Ensure FDPA are followed.
Collector III
Metris
Jacksonville, FL
09.2001 - 05.2003
- Contacted customers to discuss payment schedules and set up or immediately process payments.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
Store Manager
Value Pawn & Jewelry
Jacksonville, FL
09.1998 - 08.2001
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives and selling techniques.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed employees to ensure we were maximizing payments collected so customers could retrieve their merchandise back.
Assistant Manger
Rentway
Jacksonville, FL
08.1996 - 09.1998
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Organized and overseeing assignments to drive operational excellence.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Assisted in retrieving merchandise that wasn't paid on in a timely manner.
Collection Manager
Aaron's Rental
Jacksonville, FL
07.1995 - 07.1996
- Contacted customers by phone and document all actions on their account.
- Determine the reason for overdue payments and resolve the issues by securing payment or the return of leased products
- Manage multiple responsibilities with focus on excellent customer service, retention and support.
- Created "Hit List" to physically go to customers home to either collect payments or merchandise.
Store Manager
Rent –A-Center
Marrero, LA
10.1986 - 06.1995
- Zone certification manager for 3 years
- Track stores success by weekly, monthly and quarterly performances
- Oversee day to day operations including hiring, sales, collections, cash control, customer satisfaction and retention.
- Initiated "Hit List" in which employees either collected correct funds due or seized merchandise.
Education
Some College (No Degree) - Business Administration And Management
Southern University And A & M College
Baton Rouge, LA 08.1971 - 01.2022
Skills
Negotiation
undefinedCertification
Collections New Hire - Metris
Timeline
Assistant Manager
Cash America
10.2007 - Current
Level I Collector
ARS National Services
11.2006 - 09.2007
Assistant Manager
Rent & Roll
01.2006 - 10.2006
Pre Judgement Collector
Hiday & Ricke P.A.
05.2003 - 12.2005
Collector III
Metris
09.2001 - 05.2003
Store Manager
Value Pawn & Jewelry
09.1998 - 08.2001
Assistant Manger
Rentway
08.1996 - 09.1998
Collection Manager
Aaron's Rental
07.1995 - 07.1996
Store Manager
Rent –A-Center
10.1986 - 06.1995
Some College (No Degree) - Business Administration And Management
Southern University And A & M College
08.1971 - 01.2022
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