Gregory Mathis
Mesquite,TX
Summary
Proven track record in enhancing customer satisfaction and team efficiency, notably at Pizza Hut, through exceptional customer service and problem-solving skills. Excelled in fast-paced environments, demonstrating a positive attitude and a commitment to safety, leading to significant improvements in team performance and client loyalty.
Overview
4
4
years of professional experience
Work History
Team Member
Urban Air Trampoline and Adventure Park
07.2024 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Restaurant Team Member
Whataburger
05.2022 - 04.2023
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
CSR
Pizza Hut
03.2021 - 02.2022
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
West Mesquite High School
Mesquite, TX06.2023
Skills
Customer Service
Positive Attitude
Teamwork and Collaboration
Problem-Solving
Collaboration and Teamwork
Following Instructions
Flexible Schedule
Workplace Safety
Timeline
Team Member
Urban Air Trampoline and Adventure Park
07.2024 - Current
Restaurant Team Member
Whataburger
05.2022 - 04.2023
CSR
Pizza Hut
03.2021 - 02.2022
High School Diploma -
West Mesquite High School
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