Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
DeliveryDriver

Gregory McPHAIL

Summary

Excellent communicator with [7 years in a demanding call center environment as a Customer Service Representative.

Overview

36
36
years of professional experience

Work History

Delivery Driver

Broadway Transportation
Baltimore, MD
08.2012 - Current
    Delivery of medical supplies to Johns Hopkins medical facilities.
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Communicated with vendors regarding back order availability, future inventory and special orders.

Delivery Driver/Warehouse Manager

Ferguson Enterprises
Baltimore, MD
08.2003 - .1 2012
  • Earned management trust by serving as key holder, responsibly opening and closing store.
  • Politely assisted customers in person and via telephone.
  • Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.x
  • Scheduled weekly inventory pickups and deliveries with vendors.
  • Restocked inventory ever month and reviewed cash operation data to verify proper replenishment.
  • Served as the main liaison between customers, management and sales team.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
  • Helped drive sales goals and achieve monthly quotas.f
  • Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.
  • Recommended alternative items if product was out of stock.

Delivery Driver

Universal Delivery
Baltimore, MD
11.1995 - 08.2003
    Delivery of carpet and flooring products.
  • Communicated all store initiatives and promotions to customers to generate return business.
  • Participated in physical inventory counts every time period.
  • Learned, referenced and applied product knowledge information.
  • Asked open-ended questions to assess customer needs.
  • Organized store merchandise racks by size, style and color to promote visually appealing environment.
  • Built long-term customer relationships and advised customers on purchases and promotions.

Professional Line Service Tech

Signature Flight Support
, BWI Airport
04.1989 - 07.1995
    Refueled aircraft both contract and general aviation sides. Deiced aircraft along with operating aslead for refueling team. Performed gate attendant operating jet way.Provided selervice for tissuch as the late James Brown, ChThe Margret Thaterarles Bolden NASa Diretor, Bill Cosby, 
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
  • Executed in-season pricing strategies, including promotions and markdowns to reach financial targets of number.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Education

High School Diploma - Machinist

Mergenthaler Vocational Tech
Baltimore, MD
1982

Skills

  • Trusted key holder
  • Creative problem solver
  • Exceptional communication skills
  • Quick learner
aircraft refueler knowwledge of commercial aircraftDeicing jetway operator towed aircraft for reposition at BWI along with airstart service and push backs

Additional Information

Provided both customer service for Margret Thatcher, Bill Cosby, Charles Bolden, Arnold Swartzenagger, James Brown along with aircradt technical service.

Timeline

Delivery Driver

Broadway Transportation
08.2012 - Current

Delivery Driver/Warehouse Manager

Ferguson Enterprises
08.2003 - .1 2012

Delivery Driver

Universal Delivery
11.1995 - 08.2003

Professional Line Service Tech

Signature Flight Support
04.1989 - 07.1995

High School Diploma - Machinist

Mergenthaler Vocational Tech

Similar Profiles

CREATE PROFILE
Gregory McPHAIL