Summary
Overview
Work History
Education
Skills
Timeline
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Gregory Mitchell

Corona,CA

Summary

Proven leader in mortgage lending with a track record of fostering client relationships and enhancing loan processing efficiency at GuaranteedRate. Skilled in residential mortgage regulations and client account management, I excel in analytical thinking and customer service, significantly improving operational outcomes and client satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

18
18
years of professional experience

Work History

Mortgage Loan Officer

Onyx Financial
02.2021 - Current
  • Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
  • Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
  • Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
  • Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.
  • Analyzed loan applications and credit reports to determine loan eligibility and risk level.
  • Delivered timely updates on loan status, communicating proactively with all parties involved in each transaction.

VP of Mortgage Lending

GuaranteedRate
04.2017 - 02.2021
  • Enhanced communication channels between departments, fostering collaboration in achieving organizational goals related to mortgage lending operations.
  • Championed diversity initiatives within the organization''s hiring practices, promoting an inclusive workplace culture that attracted top talent from varied backgrounds.
  • Optimized technology solutions for smoother processing of applications, reducing manual errors and increasing efficiency across teams involved in the mortgage lending process.
  • Established strong relationships with real estate agents, leading to increased referral business and long-term partnerships.

Call Center Manager

HSBC Bank
07.2006 - 02.2014
  • Reduced average handling time with the development of comprehensive agent scripts and troubleshooting guides.
  • Provided real-time coaching, guidance and feedback to customer service agents to achieve development goals.
  • Resolved escalated customer issues promptly and professionally to maintain satisfaction.
  • Led daily team meetings to review performance, set targets and motivate staff.
  • Established and oversaw performance targets for call center associates.
  • Established a positive workplace culture that promoted enthusiasm, dedication, and commitment among call center staff members.

Education

No Degree - Finance

Fullerton College
Fullerton, CA

Skills

  • Goal-Oriented
  • Relationship selling
  • Loan Origination
  • Residential mortgage lending regulations
  • Client Account Management
  • Customer service-focused
  • Analytical and Critical Thinking
  • Attention to Detail
  • Active Listening and Learning

Timeline

Mortgage Loan Officer

Onyx Financial
02.2021 - Current

VP of Mortgage Lending

GuaranteedRate
04.2017 - 02.2021

Call Center Manager

HSBC Bank
07.2006 - 02.2014

No Degree - Finance

Fullerton College

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Gregory Mitchell