Dedicated shift supervisor recognized for strong staff management and operational excellence. Committed to enhancing service delivery and promoting safety, ready to leverage extensive experience to drive team success.
Oversaw shift operations for motorist assistance crews to optimize service delivery. Managed field initiatives related to the motorist assistance program with moderate oversight.
Organized schedules and supported motorist assistance teams; inspected equipment and supplies prior to daily patrols. Patrolled heavily-trafficked roads to minimize congestion and delays; cleared debris and immobilized vehicles from the roadway. Conducted minor vehicle repairs, including tire changes and fluid top-offs, for stranded drivers. Managed traffic flow during incidents. Evaluated team performance and recommended actions regarding promotions, transfers, or disciplinary measures. Instructed operators on safety protocols and traffic management techniques. Collaborated with police, highway patrol, and fire services during road emergencies. Communicated with maintenance and traffic staff on signage and weather conditions. Oversaw upkeep of equipment and facilities; maintained inventory and sourced necessary supplies. Participated in community safety events and public information sessions. Executed supervisory duties. Fulfilled additional responsibilities as required.