Greg Mostrom
Marion,IA
Summary
I am an organized, accomplished and seasoned professional with 15 plus years of experience in sales, customer experience, and relationship management. Skilled in multitasking and time management with a strong background in banking, retention and account management. I am seeking a new opportunity to leverage expertise and contribute to organizational growth within the community. I am ambitious and dedicated to any task that awaits me and always willing to go the extra mile.
Overview
17
17
years of professional experience
Work History
Member Relationship Specialist
Collins Community Credit Union
Marion, IA
06.2021 - 02.2026
- Made strong member relationships through personalized service and effective communication.
- Enhancing banking relationships and retention.
- Assist members with opening CD’s, checking and savings accounts.
- Provided service for wires, issuing debit cards, deposits/withdrawals.
- Provide help with account changes, questions and online banking.
- Lending for credit cards, auto, personal and home equity loans.
Customer Loyalty Representative
Toyota Financial Services
Cedar Rapids, IA
08.2016 - 06.2021
- Managed customer inquiries and resolved issues to enhance satisfaction and loyalty.
- Build positive customer experience with end of lease vehicles.
- Provided assistance with purchase and lease extension documents.
- Build trust and rapport with customers and get them in contact with dealership for continued business.
- Understanding customer needs/wants and providing feedback.
Sales
Furniture Row
Marion, IA
12.2008 - 08.2016
- Selling Furniture and making connections with customers to assist with furnishing their homes.
- Ordering and coordinating delivery of furniture to customer’s homes.
- Build relationships and provide follow-up customer service for continued business.
- Manage inventory and maintain a show room.
Education
B.A. - Marketing
The University of Northern Iowa
Cedar Falls, IA12.2008
Skills
- Exceptional Communication
- Customer Relationship Management
- Time Management
- Sales
- Customer Retention
- Attention to Detail
- Banking, Lending, Financial Services
- Multitasking
- Organizational Skills
- Active Listening
- Interpersonal Skills
- Microsoft Programs, Outlook
Timeline
Member Relationship Specialist
Collins Community Credit Union
06.2021 - 02.2026
Customer Loyalty Representative
Toyota Financial Services
08.2016 - 06.2021
Sales
Furniture Row
12.2008 - 08.2016
B.A. - Marketing
The University of Northern Iowa