Zoe Flatt
Broken Arrow
Summary
Professional with strong experience in managing and enhancing member relationships. Skilled in communication, conflict resolution, and problem-solving. Valued for ability to work collaboratively and adapt to changing needs. Known for reliability and results-driven approach.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Member Relationship Specialist
Oklahoma Central Credit Union
Broken Arrow, OK
06.2023 - Current
- Educated members on financial products and services to enhance satisfaction and retention.
- Assisted members with account inquiries, facilitating timely resolutions and improving service quality.
- Processed loan applications efficiently, ensuring compliance with credit union policies and regulations.
- Surpassed monthly loan production goals through proactive member outreach and needs-based recommendations
- Assisted members with opening personal and business accounts.
- Provided teller support by handling daily member transactions while delivering excellent customer service.
Education
High School Diploma -
Epic Charter Schools
Tulsa, OK04-2021
Skills
- Product knowledge
- Exceptional communication
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Organizational skills
Certification
- Certified Credit Union Financial Counselor, Americas Credit Unions 07/15/2025-07/15/2028
Timeline
Member Relationship Specialist
Oklahoma Central Credit Union
06.2023 - Current
High School Diploma -
Epic Charter Schools