Aideloje Adeola
McKinney,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Financial industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Member Relationship Specialist
Credit Union Of Texas
Allen TX
01.2022 - Current
- Worked with clients to address and respond to client and partnership management issues.
- Developed summaries to assess each client's participation level and determine targets for follow-up plans.
- Presented clients with various product and service options to meet individual demands.
- Transcended requirements on consistent basis to satisfy customers.
- Responded to customer calls and emails to answer questions about products and services.
- Delivered functionality assistance via phone and online service platforms.
Member Specialist
Credit Union Of Texas
Allen, TX
03.2021 - 12.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Verified customer identification and documentation for compliant transactions.
Auto Finance Specialist
Texas Credit Union
Richardson Texas
05.2019 - 01.2021
- Selected appropriate lender, secured approval, obtained customer commitment and finalized delivery.
- Managed finance office processes and flow of contracts.
- Handled contracts and maximized finance department revenue.
- Contributed to meetings about training, operations and sales.
- Developed strong relationships with customers through high levels of customer service.
- Collaborated with other departments to promptly process loan applications.
Education
Associate of Science - Computer And Information Systems Security
Collin County Community College District
Plano, TX05.2020
Skills
- Product Selection
- Product Knowledge
- Outbound Calls
- Atlassian JIRA
- Membership Programs
- Information Updates
- Customer Support Services
Timeline
Member Relationship Specialist
Credit Union Of Texas
01.2022 - Current
Member Specialist
Credit Union Of Texas
03.2021 - 12.2021
Auto Finance Specialist
Texas Credit Union
05.2019 - 01.2021
Associate of Science - Computer And Information Systems Security
Collin County Community College District