Detailed behavior specialist with several years of experience implementing structured behavior interventions and parent consultations. Motivated observer dedicated to behavior record maintenance and meeting departmental goals. Celebrated for productive behavioral systems and discipline protocols.
-Project management experience to help manage new initiatives.
-Assisting the department manager in establishing processes, procedures, and policies for the service team.
-Leading incident management tracking, trending and adherence to established service level agreements.
-Monitoring incoming and outgoing telephone calls, documenting client problems, and maintaining service level agreements with client business units/departments.