Gregory Orr
Jacksonville,FL
Summary
Dynamic Shift Leader at Dollar General Store with a proven track record in team leadership and cash handling. Enhanced customer satisfaction through effective problem-solving and conflict resolution. Committed to fostering a positive work environment while training new employees and ensuring adherence to safety protocols. Strong communicator dedicated to achieving operational excellence.
Overview
2
2
years of professional experience
Work History
Shift Leader
Dollar General Store
Jacksonville, FL
09.2023 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
Education
Business Administration
Edward Waters University
Jacksonville, FL High School Diploma - Business Administration And Management
Dunbar High School
Fort Myers, FL05.2019
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Strong verbal and written communication
- Customer service management
- Team collaboration and leadership
- Conflict resolution
Timeline
Shift Leader
Dollar General Store
09.2023 - Current
Business Administration
Edward Waters University
High School Diploma - Business Administration And Management
Dunbar High School