Gregory P. Johnson Jr.
Stanley,NC
Summary
Experienced Automotive Technician and Estimator proficient with automotive diagnostic tools, welding, and structural repair. Skilled in mechanical and safety systems, repair cost estimation, and parts ordering. Efficient, accurate, and well-organized with excellent communication skills and a self-motivated approach.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Estimator
Hendrick Automotive Group
Charlotte, NC
06.2019 - 04.2021
- Evaluated and recorded vehicle conditions to assess damage severity in written estimates
- Conducted post-repair quality control inspections.
- Wrote image-based virtual estimates to help capture potential business.
- Provided customer service regarding repair inquiries or estimate assistance.
- Tracked Current and Forecasted Workflow
- Updated Customers to inform each of repair progress regularly.
- Reviews and analyses plans, specifications, proposals, and other documentation to prepare time, cost, materials, and labor estimates.
- Collaborates with engineers, architects, owners, contractors and subcontractors on estimates.
Collision Repair Technician
Hendrick Automotive Group
Charlotte, NC
06.2019 - 04.2021
- Repaired or replaced parts, such as bumpers, fenders, doors, windows, radiators, grilles, and headlights.
- Utilized welding techniques, when necessary, to reattach structural components of a vehicle.
- Installed new or repaired parts using hand or power-assisted tools.
- Tested fit and inspected parts prior to paint or final assembly.
- Maintained or replicated factory appearance during repairs.
- Organized and maintained personal work areas to stay productive.
- Reviewed manufacturer and I-Car Repair procedures to ensure the safety of every vehicle worked on is uncompromised.
- Mixed paint according to manufacturer specifications using a variety of tools and equipment.
- Filled dents with plastic filler or bondo-type materials, sanded surfaces to prepare them for painting.
- Repaired minor body damage such as dents, scratches, rust spots and paint chips using a variety of tools.
- Aligned frames using hydraulic jacks and welding equipment as necessary.
Collision Repair Technician
Caliber Collision Repair (Abra-AB-&-G)
Belmont, USA
01.2015 - 06.2019
- Performed accurate and detailed assessments of damaged vehicles to determine repair needs.
- Repaired or replaced parts, such as bumpers, fenders, doors, windows, radiators, grilles, and headlights.
- Utilized welding techniques, when necessary, to reattach structural components of a vehicle.
- Removed accessories, upholstery, electrical window-and-seat-operating equipment, and trim to access areas of repair procedures.
- Installed new or repaired parts using hand or power-assisted tools.
- Tested fit and inspected parts prior to paint or final assembly.
- Maintained or replicated factory appearance during repairs.
- Organized and maintained personal work areas to stay productive.
- Reviewed manufacturer and I-Car Repair procedures to ensure the safety of every vehicle worked on is uncompromised.
- Applied primers and sealers prior to painting in order to ensure proper adhesion of the finish coat.
- Inspected vehicle bodies for damage caused by collision or other incidents before performing repairs.
- Diagnosed problems related to electric systems.
Customer Service Representative
Lowes Home Improvement Warehouse
Denver, NC
06.2014 - 01.2015
- Assisted customers with product selection, returns, special orders, and any other assistance I may offer.
- Operated lifting equipment to aid inventory stocking
- Updated departmental displays as needed.
- Maintained shelf stock to ensure customer satisfaction.
- Operated point-of-sale computer systems.
- Offered mechanical and technical advice when warranted.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Seasonal Sales Associate
Sterling Jewelers Inc. (KAY)
Mooresville, NC
10.2011 - 01.2013
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Processed payments using point-of-sale systems, credit card machines, and cash registers.
- Performed basic repairs on jewelry items when needed.
- Upsold additional services or products to increase revenue opportunities.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Attended weekly team meetings to review performance goals and objectives.
- Assisted in the design of custom jewelry pieces for customers.
- Performed daily opening and closing procedures such as counting cash drawers and setting alarms.
Education
Graduate Diploma -
Stonewall-Jackson Highschool
Manassas, VA06.2005
Skills
- Advanced Metalworking Techniques
- Construction knowledge
- Paint/Re-Finishing
- Fiberglass/Carbon Fiber
- Electrical
- Structural analysis
- Mechanical Aptitude
- Computer-Aided Design
- Manufacturing Processes
- Task Prioritization
- Chemical Handling
- Teamwork and Collaboration
- Active Listening
- Self Motivation
- Adaptability
- Interpersonal Skills
Objective
To leverage skills and knowledge attained throughout years in the automotive and mechanical industry to attain a position involving skilled trades with room for advancement.
Certification
- Steel Unitized Structures Technologies & Repair (SPS07-11/25/2018)
- Measuring (MEA01-11/19/2018)
- Plastic & Composite Repair (PLA03-11/19/2018)
- Squeeze-Type Resistance Spot Welding (WCS04-11/19/2018)
- Automotive Foams (FOM01-11/18/2018)
- Corrosion Protection (CPS01-11/18/2018)
- Adhesive Bonding (ADH01-11/18/2018)
- Trim&Hardware (TRM02e-12/27/2017)
- Trim&Hardware (TRM03e-01/09/2018)
- Welding GMA/GMAC/GMAW/MIG (WCS01-10/05/2016)
- Welding GMA/GMAC/GMAW/MIG (WCS03-10/06/2016)
References
References available upon request.
Timeline
Estimator
Hendrick Automotive Group
06.2019 - 04.2021
Collision Repair Technician
Hendrick Automotive Group
06.2019 - 04.2021
Collision Repair Technician
Caliber Collision Repair (Abra-AB-&-G)
01.2015 - 06.2019
Customer Service Representative
Lowes Home Improvement Warehouse
06.2014 - 01.2015
Seasonal Sales Associate
Sterling Jewelers Inc. (KAY)
10.2011 - 01.2013
Graduate Diploma -
Stonewall-Jackson Highschool
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