Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Gregory Pope

Tempe,AZ

Summary

Dynamic rideshare driver with a proven track record in delivering exceptional customer-centric transportation services. Renowned for upholding superior cleanliness and safety standards in the vehicle, ensuring unwavering punctuality, and providing outstanding customer experiences. Consistently praised for a warm and engaging demeanor, as well as expert driving skills. Made a significant impact by receiving high praise from passengers, reflecting a commitment to excellence and reliability.

Overview

13
13
years of professional experience

Work History

Uber Driver

Uber
Phoenix, AZ
02.2022 - Current
  • Participated in training sessions regarding safe driving practices and defensive driving techniques.
  • Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
  • Performed basic maintenance tasks such as checking oil levels, tire pressure.
  • Assisted with loading and unloading freight when necessary.
  • Inspected vehicles for mechanical items and safety issues prior to operating them.
  • Utilized GPS navigation systems to plan efficient routes for deliveries.
  • Demonstrated ability to handle emergency situations calmly and effectively.
  • Picked up clients from specific locations to transport and drop off at destinations.

Communications Specialist

MDS
Mesa, AZ
01.2015 - 02.2022
  • Implemented innovative methods for streamlining the customer service process.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Developed positive relationships with customers through friendly interactions.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Used approved scripts to de-escalate angry customers during telephone interactions.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.

Finance Associate

A.C.E. Sprint
Phoenix, AZ
04.2011 - 12.2014
  • Created customized plans tailored to each individual client's needs.
  • Ensured that all customer inquiries were answered promptly and completely.
  • Worked collaboratively with other departments to provide comprehensive solutions for clients.
  • Educated customers about different types of products available from the company's portfolio.
  • Fostered relationships with new and existing customers through excellent customer service skills.
  • Implemented effective client retention strategies resulting in high satisfaction and referral rates.
  • Built and maintained strong client relationships through exceptional service and communication.
  • Received and posted payments to loan accounts.

Education

High School Diploma -

Olney High School
Olney, TX
06-1972

Skills

  • Vehicle Maintenance
  • Customer Engagement
  • Safe Driving
  • Punctuality
  • Communication
  • Defensive Driving

Accomplishments

  • Honored as "Best Practices" in excellent customer service during monthly stats. (Multiple times) MDS-2-15 to 2022.

Timeline

Uber Driver

Uber
02.2022 - Current

Communications Specialist

MDS
01.2015 - 02.2022

Finance Associate

A.C.E. Sprint
04.2011 - 12.2014

High School Diploma -

Olney High School

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Gregory Pope