Gregory Potter
Pullman,WA
Summary
Results-driven manager with expertise in operational oversight and inventory management. Proven track record in enhancing guest satisfaction and team performance through effective staff training and development.
Overview
15
15
years of professional experience
Work History
Manager
Cougar Land Motel
Pullman, WA
10.2020 - Current
- Managed daily operations, ensuring efficient motel functionality.
- Supervised staff training program to elevate guest services and improve operational efficiency.
- Oversaw guest check-in and check-out processes for prompt service delivery.
- Resolved guest complaints promptly, contributing to high guest satisfaction rates.
- Conducted financial reporting to identify expense management and revenue growth opportunities.
- Implemented inventory controls to optimize supplies and amenity management.
- Coordinated maintenance schedules for facility upkeep and timely equipment servicing.
- Ensured compliance with safety, health, and sanitation regulations.
Apartment Manager
Asbury Apartments
Moscow, Idaho
01.2021 - 01.2021
- Managed daily operations of Asbury Apartments, ensuring seamless property functionality.
- Coordinated tenant relations, addressing concerns to enhance resident satisfaction and communication.
- Oversaw maintenance requests, scheduling repairs and inspections with urgency.
- Enforced community rules and guidelines, fostering a positive living atmosphere.
- Conducted property inspections to uphold standards and identify areas for improvement.
- Resolved tenant complaints promptly while maintaining strong relationships with residents.
- Reviewed rental applications to ensure compliance with company standards, facilitating selection of quality tenants.
- Trained and mentored junior staff, improving service quality and overall team effectiveness.
Property Manager
iProperties LLC
Colville and Chewelah, Washington
04.2012 - 10.2020
- Oversaw motel operations and guest services.
- Managed daily operations and staff scheduling to optimize motel efficiency.
- Oversaw guest check-in and check-out processes, optimizing customer service.
- Developed targeted marketing strategies that increased guest acquisition and retention.
- Trained and supervised staff on service standards and motel policies.
- Created budgets and monitored expenses to maintain motel financial health.
- Resolved tenant complaints swiftly, fostering guest loyalty and improving overall satisfaction.
- Conducted regular inspections of rooms and public areas to uphold cleanliness standards.
- Coordinated with vendors to provide additional services, ensuring comprehensive guest satisfaction.
- RV Park Management.
The Trail Motel
Trail Motel LLC
Kellogg, ID
11.2010 - 04.2012
- Resolved customer issues promptly, ensuring high satisfaction through knowledgeable and friendly service.
- Identified customer needs swiftly, contributing to improved service performance.
- Delivered exceptional face-to-face and phone support to all customers.
- Organized and prioritized tasks to consistently achieve service goals.
- Collaborated with diverse coworkers to address product-related challenges and achieve collective objectives.
- Executed daily responsibilities with high accuracy, supporting overall operational efficiency.
Skills
- Staff training and development
- Financial reporting
- Inventory management
- Operational oversight
- Problem solving
- Effective communication
- Conflict resolution
- Property inspections
- Customer relationship management
- Guest services
- Time management
- Team leadership
Timeline
Apartment Manager
Asbury Apartments
01.2021 - 01.2021
Manager
Cougar Land Motel
10.2020 - Current
Property Manager
iProperties LLC
04.2012 - 10.2020
The Trail Motel
Trail Motel LLC
11.2010 - 04.2012