Gregory Powell
Concord,NC
Summary
Reliable and upbeat Sales Guide successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Experience Guide/ Sales Associate
EchoPark Automotive
Charlotte, NC
05.2021 - Current
- Enhanced guest experience by providing informative and engaging guided tours.
- Built personal relationships with guests to promote positive experiences.
- Improved overall guest satisfaction by promptly addressing concerns and implementing appropriate solutions as needed.
- Demonstrated exceptional product knowledge, allowing for personalized recommendations based on customer preferences and requirements.
- Collaborated with finance team to secure optimal financing options for customers, ensuring a seamless purchasing process.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Exceeded monthly sales targets through consistent follow-up and excellent negotiation skills.
Documentation Specialist
EchoPark Automotive
Charlotte
05.2021 - Current
- Developed customized templates to maintain consistent formatting across all company documents, increasing professionalism and readability.
- Managed multiple high-priority projects simultaneously, ensuring that all deadlines were met without compromising document quality.
- Maintained a high level of accuracy when entering data into the DMV system, reducing errors and improving overall efficiency.
- Increased customer satisfaction by providing knowledgeable assistance with DMV rules, regulations, and procedures.
- Maintained accurate records of all documents notarized to support accurate recordkeeping and reporting requirements.
Sales Consultant
CarMax
Charlotte, NC
11.2018 - 11.2019
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Followed up with existing customers to provide additional support and address concerns.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
Education
Bachelor Of Arts - Communication Studies
University of North Carolina At Greensboro
Greensboro, NC05.2023
Associate Of Arts And Sciences - Mass Communication
Central Piedmont Community College
Charlotte, NC04.2019
Diploma -
Rocky River High School
Charlotte, NC08.2016
Skills
- Building rapport
- Sales Presentations
- Goal-Oriented
- Customer Service
- Market understanding
- Financing knowledge
- Workflow Optimization
- Title Insurance Knowledge
- Document Preparation
- Documentation abilities
Certification
Notary Public agent
Timeline
Experience Guide/ Sales Associate
EchoPark Automotive
05.2021 - Current
Documentation Specialist
EchoPark Automotive
05.2021 - Current
Sales Consultant
CarMax
11.2018 - 11.2019
Bachelor Of Arts - Communication Studies
University of North Carolina At Greensboro
Associate Of Arts And Sciences - Mass Communication
Central Piedmont Community College
Diploma -
Rocky River High School