Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Work Availability
Interests
Work Preference
Software
Quote
Websites
Timeline
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Gregory Putman

Infrastructure & Dev Ops Engineer
Maricopa,AZ

Summary

A highly proficient Infrastructure & Dev Ops Engineer with a strong track record of designing, implementing, and maintaining scalable, reliable, and secure systems. Managing and maintaining the physical aspects of a data center, including infrastructure, hardware, and personnel. Six Sigma Green Belt Certified. Planned and managed multimillion-dollar projects as a Project Manager, Product Owner and Infrastructure Engineer aligning business goals with technology solutions to drive process improvements, competitive advantage, and bottom-line gains. Bank Domain Subject Matter Expert. I have supported the nation’s 3 largest banks in the US as a SME on WFM (Workforce Management) software, and other contact center technologies. Duties included project management, infrastructure engineering, application development, software support, business analyst, and sales lead opportunities. Contact Center expert in Unified Communications. call recordings, and WFM). Telephony ACDs – Genesys, Cisco, Verint, Avaya, Aspect dialer). 20 years exp.

Knowledgeable Infrastructure & Dev Ops Engineer with solid background in automating infrastructure, managing CI/CD pipelines, and enhancing system reliability. Proven track record of implementing scalable solutions and optimizing deployment processes. Demonstrated expertise in cloud services and scripting, effectively collaborating with cross-functional teams to achieve operational excellence.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Infrastructure & DevOps Engineer

Intel
10.2021 - Current
  • BMAaS (Bare Metal as a Service) Product Owner. Acts as the Hardware Manager for Intel O&E (Office & Enterprise) for 30 Data Centers globally. Duties include being the liaison for Intel Data Center Managers, Intel OSS Physical Touch Teams, and Intel employees. Travel to Intel O&E Data Centers to perform hardware audits. Run Power BI reports to keep track of hardware asset management, available storage space and power in data centers. Provide quotes to Intel for teams for purchasing HPE hardware. Work with the vendor HPE for warranty, and support contract renewals. Create BMAaS Roadmap, and plan for releases on a quarterly basis.
  • Owns the end-to-end delivery pipeline, including source code management, versioning/tagging strategy, component build and packaging, test automation tooling, release staging, acceptance and/or indicators, required security and IP scans, any third-party conformance tools, artifact storage and distribution, and disaster recovery planning.
  • Acts as the Service Offering Approver for hardware purchase requests ranging from $10,000 to $5,000,000 for bare-metal servers that are to be landed/installed in Intel O&E (Office & Enterprise) Data Centers in the Infrastructure Hosting Organization. Approve purchase requests based on purchase justification, business impact, and application requirements. Order HPE hardware for the Storage, DBaaS, VMaaS, and Compute Teams.
  • 2024 – Promoted to Product Owner of the (Product) Image Team. Directs the development and implementation of a team of 10 engineers responsible for providing OS images company-wide for physical and virtual servers. Created a new customer relationship management system, resulting in a 30% increase in customer satisfaction scores. Other duties include setting up the product vision, Roadmap planning, handling the product backlog, and approving all change requests for OS image releases. Use ITSM tool Service Now to review and approve product changes for the PRD Image Team.
  • 2023 – Received Intel DRA (Department Recognition Award) for HAM (Hardware Asset Management) for all O&E US Data Centers.
  • 2022 – Promoted to Product Owner for HP One View monitoring tool which monitors HPE bare-metal servers. Duties include configuring, maintaining monitoring, and logging systems to track server health and performance.
  • Collaborate with Dynatrace Product Owner to determine which servers will be monitored in HP One View or Dynatrace. Ensuring compliance and quality: Review designs and project activities to ensure adherence to guidelines and standards and implementing corrective actions when needed.

Technology Lead Consultant (Virtusa Contractor)

JP Morgan Chase
04.2019 - 04.2020
  • Promoted to Permanent position of Infrastructure Engineer April 2020.
  • Worked as an Infrastructure Engineer engineering multi-million-dollar software implementation project directing the implementation of going to a cloud hosted environment for WFM (Workforce Management) software.
  • Worked as a SME for WFM, Liaison for JP Morgan Chase, Software vendor Aspect Software, and JPMC Legal Team in securing contract for software cloud hosted implementation.
  • Worked on the Application Development Team leading technology teams in the US, and offshore which consisted of software developers, software architects, application owners, project managers, database administrators, and business analysts. Specific duties included ensuring vendor Aspect Software’s cloud hosted environment were using Cybersecurity Best Practices and performed UAT of applications in the cloud hosted environment.
  • Acted as a liaison between the JPMC Genesys and Cisco Telephony teams and the Genesys and Cisco Vendors. Specific duties included running Bridge calls for the JPMC Telephony teams and Telephony vendors for Sev 1 outage issues.
  • Used flow charts to architect how end users, and DBAs were to connect to cloud hosted applications which detailed using AWS accounts, multi-factor authentication, remote desktop, and connecting to the replication database.
  • Governed software enhancement requests from the JPMC LOB’s. Contacted vendor Aspect Software Professional Services to enquire if specific enhancements could be made and requested SOWs. Submitted PO’s to JPMC Product Owner for software enhancement requests. Installed software enhancements in the dev environment and work with UAT (User Acceptance Testing) Team to test software. Composed Implementation documentation and distributed to Implementation Teams to install in Prod environment.
  • Composed implementation plans, Runbooks, and system testing and transferred knowledge to the implementation teams.
  • Used ITSM tools including JIRA, Confluence, and Service Now to execute ITSM changes in production environment. Used JIRA to track sprints and update stories. Other software used was Microsoft Azure for hosted applications.
  • Application Owner for WFM (Workforce Management) 8.1 on-premises application. Ownership detailed installing code mod changes, and software version updates in dev environment. Conducted meetings for Directors, Stakeholders, WFM Managers, Supervisors, and Business Analysts for JPMC LOB’s.

IT Hardware Implementation Project Manager

Government CIO
08.2018 - 12.2018
  • Led teams across broad technical, financial, and business disciplines. Focused teams on business objectives and tracked progress to ensure project milestones were completed on time, on budget and with the desired results.
  • Cyber Security Specialist in cloud computing and private corporate security systems. Training included intrusion management and threat detection for API systems along with Department of Defense intensive training.
  • Worked with network configuration teams to ensure ForeScout hardware in Federal Government facilities were properly installed and configured on networks.
  • Planned and executed IT projects that included all phases of the project life cycle while incorporating SDLC practices that were suitable for each project.
  • Mitigated risk factors through careful analysis, and defined processes and tools best suited to each project while working within guidelines.

Sr. Systems Analyst

Eckoh
08.2017 - 08.2018
  • SME for WFM (Workforce Management) software. Supported H3G UK WFM products which ran on SQL and Oracle databases. Other duties included installing Microsoft patches and software updates on H3G WFM servers.
  • Responsible for overseeing and managing relationships with vendors to ensure products and services met organizational needs and standards.
  • Supported Coral software for AT&T. Coral is an electronic resource management system consisting of interoperable modules designed around the core components of managing electronic resources.
  • Used Splunk to monitor and troubleshoot issues with applications running over databases.
  • Responsible for design, staging, configuration, implementation, and support of IVR/ACD scripts.
  • Provided day-to-day support, proactive maintenance and performed independent complex IVR system troubleshooting and root-cause analysis.

Sr. Customer Support Engineer

Aspect Software
10.2011 - 08.2017
  • Supported Aspect products – WFM (Workforce Management), Empower, Perform, Analyze, RTA (Real Time Adherence), WFO (Workforce Optimization). Ran queries on SQL, and Oracle databases to troubleshoot application performance issues. Worked with Aspect Sales Team looking for sales lead opportunities for software version upgrades, and software enhancements for customers.
  • Acted as a liaison between the Aspect Sales organization and the Aspect business community; averaged 3 to 5 weekly conference calls with managers of call centers primarily in support of the Global Customer Services business unit. Other specific duties included: Provided Salesforce in-depth problem determination, verification, including Root Cause Analysis reports.
  • Managed projects for Fortune 500 companies. Projects consisted of product installations and software version upgrades including RTA server, WFM server, Adapters, WFM ACD Genesys, Avaya, and Cisco streams, and Middleware software.
  • Traveled internationally to the United Kingdom to train with vendors on Backoffice Optimizer software for Facebook UK and then trained all US support teams in the US.
  • Led 3 Software Implementation projects for Wells Fargo, and Bank of America migrating from on premise to cloud hosted environment.
  • Demonstrated thorough knowledge of Salesforce ERP solution and understood best practices to interact with the system based on knowledge of Salesforce managed product.

Senior Systems Analyst

UHS-Pruitt Corporation
02.2011 - 10.2011
  • Project Manager Lead for managing projects, acting as a liaison in consulting with Pharmacy Management, and software vendors to obtain and develop specifications and mutually agreeable work plans.
  • Supported pharmacies in GA, NC, SC, and FL supporting 45 Citrix servers which consisted of all Healthcare web based, and end user support in a Citrix environment. Software support consisted of FrameworkLTC, CPR+, Docutrack, Facsys, and Facility Link. Planned and designed LAN and WAN infrastructures to support Enterprise Citrix Farms.
  • Provided project management support for implementation of EHR applications.
  • Performed change control, and emergency change control requests which consisted of performing weekly monthly upgrades, and quarterly software version updates on 45 Citrix servers.
  • Used Active Directory to administer all network accounts, OU groups, server, and application access.

Education

Master of Science - Information Technology (Project Management Planning)

Purdue Global University
10.2019

Skills

  • Project coordination
  • Systems engineering expertise
  • Cloud computing platforms
  • Proficient in IT infrastructure and collaboration tools
  • IT project management
  • Requirements gathering and analysis

Accomplishments

● – Received Intel DRA (Department Recognition Award) for HAM (Hardware Asset Management) for all O&E US Data Centers. 2023

Certification

Lean Six Sigma Green Belt

Languages

English
Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests

Fiction Romance Writer

Coin Collector

Work Preference

Work Type

Full TimeContract Work

Work Location

On-SiteRemoteHybrid

Important To Me

Career advancementCompany CultureStock Options / Equity / Profit SharingWork from home optionHealthcare benefitsWork-life balancePersonal development programs

Software

Jira

Confluence

Service Now

Google Cloud Platform

SaaS

Infrastructure as Code

Salesforce

Microsoft Teams

Office 365

Zoom

DbaaS

Vmware

Hyper V

IaaS

BMaaS

Quote

Innovation distinguishes between a leader and a follower.
Steve Jobs

Timeline

Infrastructure & DevOps Engineer

Intel
10.2021 - Current

Technology Lead Consultant (Virtusa Contractor)

JP Morgan Chase
04.2019 - 04.2020

IT Hardware Implementation Project Manager

Government CIO
08.2018 - 12.2018

Sr. Systems Analyst

Eckoh
08.2017 - 08.2018

Sr. Customer Support Engineer

Aspect Software
10.2011 - 08.2017

Senior Systems Analyst

UHS-Pruitt Corporation
02.2011 - 10.2011

Master of Science - Information Technology (Project Management Planning)

Purdue Global University

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