Gregory Pyne
Learning & Development Professional NMLS #1432162
Sandy Springs,GA
Summary
Confident training leader with demonstrated planning, organizational and leadership abilities. Highly effective at educating people at all different skill levels. Seeks a role with a company that values handwork and innovative ideas.
Overview
30
30
years of professional experience
Work History
Director of Training
Equity Prime Mortgage
Sandy Springs, United States
04.2020 - Current
- Evaluated, recommended, and implemented the company's first Intranet using an outside vendor
- Evaluated, recommended, and implemented the company's first Learning Management System (LMS)
- Developed and taught a 10 Week Junior Underwriting program for new hires with no industry experience
- Created lessons, paths and certification courses for operations and sales using LMS
- Created detailed roadmaps of action items and project goals using ASANA project management software
- Collaborated with legal and compliance teams on proposed changes to compliance training and issues as needed for new employees.
- Collaborated with IT, Recruiting and HR to create and ultimately manage the process that resulted in the on time delivery of the correct computer with the proper accessories, software and permissions to new, remote employees.
Mortgage Loan Originator
Angel Oak Home Loans
Sandy Springs, GA
01.2017 - 04.2020
- Call Center: selling Non-QM mortgages: Leads provided via Lending Tree
- Developed product features and benefits training for new employees
- Developed a short series of one on one "One on One 'At Desk" training for team of 30: focused on prioritization, and best practices, on an ad hoc basis as problems or opportunities arose
- Kept borrowers abreast of developments and progress of their files.
- Prepared documents for customers, submitting and overseeing each step of the process.
- Interviewed and connected with loan applicants to assess loan requirements before suggesting offers.
- Worked with underwriters to fix application problems and resolve issues
- Explained different types of loans pertaining to client situations
Mortgage Loan Originator
American Advisors Group Kennesaw
Kennesaw, GA, GA
10.2015 - 01.2017
- Call Center
- Completed national and state licenses for Mortgage Loan Officers
- Successfully managed pipeline and loans and customer expectations by meeting or exceeding daily success measurements for calls, contacts and leads taken
- Emceed the annual company wide national 'Town Hall Meeting' with 750 live participants in Los Angeles
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans
- Developed prospects for new loans by conducting 500 cold calls weekly
Consultant
Point of Impact Consulting
Atlanta, GA
11.2005 - 12.2015
- Helping business owners improve profits and stakeholder experience using Lean/Six Sigma principals
- Developed KPIs and management plans with clients
- Highlight: Improved foot traffic by 60%, reduced accounts receivable by 27%,
- Incorporated traditional and digital methods to improve customer experience
General Manager-Owner
Brooklyn Café
Atlanta, GA
06.1992 - 11.2005
- Operated a restaurant business in Atlanta with two locations, $1.8M in annual sales
- Managed 2 restaurants including: human resources, legal, accounting, advertising, community service, menu development, staffing and public relations
Education
Professional in Human Resources (PHR)
SHRM- PHR
2008
Green Belt - Six Sigma
Villanova University
Bryn Mawr, PA04.2006
BA - History
Iona College
1987
Skills
- Customer Service
- Public Speaking / Presenting
- Leadership and employee management
- CRM: Velocify, Salesforce, Encompass
- Video Production: using Final Cut Pro X, Camtasia, and IORAD
- MS Office, TEAMS
- Training program creation and ongoing improvement
Accomplishments
- Reduced the drop out rate in Credit Analyst training by 75% by introducing daily games, testing and teaching methods to improve memory
- Built managed and sold three restaurants in the Atlanta area between 1992 and 2005
- Managed marina business: HR, AR and customer service training during a $20,000,000 renovation
- Featured in WSJ, Boston Globe and Atlanta Journal Constitution for public relations projects
Timeline
Director of Training
Equity Prime Mortgage
04.2020 - Current
Mortgage Loan Originator
Angel Oak Home Loans
01.2017 - 04.2020
Mortgage Loan Originator
American Advisors Group Kennesaw
10.2015 - 01.2017
Consultant
Point of Impact Consulting
11.2005 - 12.2015
General Manager-Owner
Brooklyn Café
06.1992 - 11.2005
Professional in Human Resources (PHR)
SHRM- PHR
Green Belt - Six Sigma
Villanova University
BA - History
Iona College
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