Gregory Rains
Phoenix,AZ
Summary
Proven team leader with 13 years of experience in Insurance Sales & Service and 8+ years of direct team lead or management experience. Seeking a Director opportunity at USAA to leverage expertise in regulatory relations, advocacy, and risk management. Proven ability to lead teams, manage complex issues, and communicate effectively. Eager to contribute to USAA's success by driving strategic initiatives and ensuring compliance
Overview
17
17
years of professional experience
Work History
Manager, Insurance Sales and Service/ Leader Coach
USAA
09.2017 - Current
- Led cross-functional teams in developing and implementing operational strategies, including effective team schedules, workflow processes, and project tracking systems, to improve overall efficiency.
- Enhanced customer satisfaction and company culture through proactive dispute resolution, open communication, and employee engagement initiatives.
- Reduced operational costs and fostered team growth by implementing process improvements, managing resources effectively, establishing team priorities, and providing constructive coaching and performance feedback.
- Developed personalized coaching programs and facilitated workshops to enhance leadership and strategic decision-making skills.
- Mentored emerging leaders, promoting adaptability and change management skills.
- Collaborated with executive to create coaching strategies aimed at improving departmental performance, while also providing insights to improve overall team performance, productivity, and organizational design.
Licensed Insurance Professional/ Relationship Specialist
USAA
09.2012 - 09.2017
- Developed customized insurance solutions aligned with client needs and risk profiles in a high compliance environment.
- Trained and mentored junior sales staff, fostering a collaborative team environment.
Field Artillery Cannon Crewmember
US Army
06.2008 - 09.2012
- Maintained a high level of standard during two combat tours in support of Operation Iraqi Freedom and Operation Enduring Freedom with the 25th Infantry Division.
- Awarded the Army Commendation Medal, Good Conduct Medal, Iraq Campaign Medal with 2 stars, Afghanistan Campaign Medal with 2 stars and a Combat Action Badge.
- In a combat capacity, served as a reconnaissance platoon Squad Automatic Gunner during Iraq tour and an Assistant Gunner of a M777 Field Artillery Cannon during Afghanistan tour
Education
Bachelor of Science - Political Science
Arizona State University
Tempe, AZ12-2015
Skills
- Conflict resolution
- Regulatory compliance
- Coaching and mentoring
- Decision-making
- Complex Problem-solving
- Performance management
Timeline
Manager, Insurance Sales and Service/ Leader Coach
USAA
09.2017 - Current
Licensed Insurance Professional/ Relationship Specialist
USAA
09.2012 - 09.2017
Field Artillery Cannon Crewmember
US Army
06.2008 - 09.2012
Bachelor of Science - Political Science
Arizona State University
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