GREGORY R. HINES
Madisonville,TN
Summary
Effective at keeping building systems running smoothly and efficiently. Forward-thinking and hardworking manager with excellent verbal and written communication skills. Bringing several years' experience in the field.
Overview
10
10
years of professional experience
Work History
Facilities Manager
Legacy Horse Ranch
Madisonville, TN
08.2023 - Current
- Manage daily operations of facilities and grounds at equestrian center, ensuring safety and functionality for all events.
- Coordinate vendor services for repairs and improvements across ranch property, enhancing overall facility quality and guest experience.
- Oversight of maintenance schedules, achieving optimal conditions for facilities and equipment throughout the year.
- Oversight of employee recruitment and training to enhance team performance.
Center Director
Freedom Plasma
Greenwood, SC
02.2022 - 03.2023
- Manage all aspects of the center, including, but not limited to, employees, donor retention, production goals, compliance activities, and financial targets
- Ensure compliance with all federal, state, local, and company-specific rules, regulations, and practices related to the quality and safety of products, donors, and employees
- Emphasize the importance of safety training and working safely; routinely monitor employees, and ensure work practices are performed safely
- Recruited donors by promoting center operations within the community and implemented special incentive programs to enhance donor retention
- Maintained a clean and efficient work environment; ensured sufficient operating supplies were available.
- Monitor all marketing and advertising to ensure effective execution of programs for desired results
- Ensured proper storage and maintenance of collected products and samples in compliance with established regulations and standard operating procedures
- Maintain confidentiality of all employee, donor, and center information
- Work collaboratively with employees, peers, and management to achieve business goals. Communicates continuously and resolves conflicts proactively
- Provide timely feedback on performance and initiates disciplinary action when necessary
- Conduct and facilitate performance evaluations for center staff
- Direct and monitor the performance of outside vendors
- Ensure equipment is maintained, validated, and available to achieve maximum donor flow
- Ensure plasma shipments are ready for pick up at the scheduled time and date
- Developed mechanism for collecting donor feedback to improve customer service
- Ensure center internal audits are executed on a routine basis and that corrective actions are completed in the allotted timeframe
- Learn and maintain thorough familiarity and compliance with all state and federal regulations, Standard Operating Procedure Manual, Occupational Safety and Health Administration (OSHA), Clinical Laboratory Improvement Amendments (CLIA), Current Good Manufacturing Practice (cGMP), and internal Company Procedures
Practice Manager
Pacific Dental Services
Lexington, SC
06.2021 - 01.2022
- Establish and implement effective workplace procedures
- Ensured policies and best practices met industry standards and government regulations
- Hired and trained administrative staff to enhance team performance.
- Collaborate with Physicians to develop business strategies and patient services
- Hired, trained, and monitored administrative staff for operational effectiveness
- Coordinate regular staff meetings and performance reviews
- Interacted with patients to address complaints and enhance patient satisfaction
- Organize patient records using electronic health records keeping
- Monitor the inventory for medications and medical equipment and organize for resupply
Assistant Center Manager
CSL Plasma
Columbia
02.2018 - 01.2021
- Planned and managed center’s grand opening on March 13th, 2018, fostering culture of excellence and continuous improvement to develop center's maturity.
- Interview and hire employees to meet labor needs, with an emphasis on hiring those that are reliable, driven and career oriented.
- Managed inventories to minimize waste and identify cost-effective solutions, contributing to financial goal achievement.
- Participate in cash management, financial reporting, and other financial responsibilities.
- Effectively manage inventories by minimizing waste and finding cost effective solutions to meet financial goals.
- Organize human and supply resources to meet production goals, net yields, labor, and more.
- Managed staff communication and provided corrective actions and additional training. Conducted hands-on training for staff to ensure understanding of all production procedures.
- In collaboration with center and corporate quality, ensure compliance with all Company Standard Operating Procedures (SOPs) and applicable federal, state and local regulations by identifying errors and deviations, implementing corrective and preventative actions, and participating in audits.
General Operations Supervisor
CSL Plasma
Knoxville
04.2016 - 02.2018
- Led supervision of daily center operations to ensure compliance with standard operating procedures and relevant federal and local regulations.
- Resolved escalated donor issues, focusing on customer service to enhance donor satisfaction and experience.
- Spend time on personal development, including successfully completing the Priority One leadership training, and fine tuning the knowledge of all production procedures to become an effective trainer and leader.
- Collaborated with management on audits, developing corrective action plans with center and corporate quality to address deficiencies.
- Collaborated with management to recruit and select Center Operation Staff and conduct performance appraisals and feedback.
Education
Master Horseman Program Graduate - Tennessee Master Horse Program
University of Tennessee
Knoxville, TN 01.2024 - 03.2024
BACHELOR OF ARTS - Music, Political Science
CARSON NEWMAN UNIVERSITY
Skills
- Operational oversight
- Facility Optimization Strategies
- Operational Efficiency Improvement
- Vendor Relationship Management
- Quality Assurance
- New Center Audits
- Corrective Action Implementation
- Preventative Actions
- Error Reduction
- Staff Development Initiatives
- Employee Training Programs
- Employee training
- Employee development
- Adaptability in Leadership
- Attention to Detail
Timeline
Master Horseman Program Graduate - Tennessee Master Horse Program
University of Tennessee
01.2024 - 03.2024
Facilities Manager
Legacy Horse Ranch
08.2023 - Current
Center Director
Freedom Plasma
02.2022 - 03.2023
Practice Manager
Pacific Dental Services
06.2021 - 01.2022
Assistant Center Manager
CSL Plasma
02.2018 - 01.2021
General Operations Supervisor
CSL Plasma
04.2016 - 02.2018
BACHELOR OF ARTS - Music, Political Science
CARSON NEWMAN UNIVERSITY