GREGORY ROMAN
Frisco,TX
Summary
Desktop Support Analyst skilled in Windows and Apple systems, specializing in troubleshooting, diagnostics, and hardware updates. Proven track record in software patching and device configuration, seeking opportunities in Remote Desktop environments.
Overview
28
28
years of professional experience
Work History
Desktop Support Specialist
Mckinney Independent School District
McKinney, TX
07.2017 - 01.2026
- Installed, diagnosed, and repaired hardware on all Apple MacBooks and Mac Minis for administrators and students at assigned campuses.
- Installed, configured, and diagnosed software issues for Mac OS, including re-imaging of both MacBooks and Mac Minis.
- Installed, repaired, and diagnosed hardware issues on Windows-based systems for administrators.
- Reimaged, installed, and configured software for all campus PCs on the Windows Autodesk platform.
- Diagnosed and resolved issues with Apple mobile devices
- Diagnosed HP printer issues related to all campus technology.
- Diagnosed and reported issues related to the Cisco phone system.
- Diagnosed, repaired, and reported network issues related to all PCs and wireless equipment.
- Installed, diagnosed, and repaired smartboard technology equipment for all classrooms.
- Diagnosed and configured interactive touch panels for classrooms.
- Diagnosed and reported all A/V-related equipment for campuses.
- Documented and inventoried all related technology equipment for assigned campuses.
Desktop Support Specialist
Northside Independent School District
San Antonio, TX
07.2002 - 07.2017
- Tested, diagnosed, and repaired Windows PCs and related equipment. Installed, configured, and maintained Windows operating systems and application software.
- Diagnosed and resolved issues with mobile devices both Apple and Android.
- Installed, configured, and maintained computer equipment on a wireless network. Tested and diagnosed Voip telephone systems.
- Assisted in the management and administration of the school media systems.
- Diagnosed and repaired Dell and HP printers.
- Provide thorough support and problem resolution for customers.
- Installed network software, including security and firewall software.
- Installed new hardware, software systems and components, ensuring integration with existing network systems.
- Provided telephone support related to networking and connectivity issues.
- Tested and repaired items to ensure proper operation.
- Tested computer software and hardware, using standard diagnostic testing equipment and procedures.
- Diagnosed network and connectivity problems for users or user groups.
- Diagnosed and repaired audio visual equipment in a limitied scope.
Desktop Support Technician
TEK SYSTEMS Inc
San Antonio, TX
10.1998 - 09.2001
- Austin Independent School District.
- Performed Computer Repairs on Apple and Macintosh computer systems.
- Upgraded software- Lotus Notes, Foolproof security and ClarisWorks., Performed BIOS upgrade on computer systems for Y2K project.
- Installed and Upgraded memory modules on personal computers.
- Performed software upgrade (Internet Explorer 4, Novell Client 32, and Adobe).
- HEB Pharmacy Assessment Project
- Inventoried and tested network throughout Corpus Christi and the Rio Grande Valley
- Tested the network from the server room to the pharmacy. Inventoried all network and telecommunications equipment
- Level II Desktop Support Technician Sony Corporation
Provided desktop support and troubleshooting services for all departments. - Performed Installs, Moves, Adds, and Changes (IMAC) on Custom and Tier 1 computers Monitored entire network, environmental, air controllers, computer room and data closets
- Worked with VMS to print documents and monitor systems.
- Tested data lines over the network, inventoried data closets and user connections. Fabrication of housing devices to be placed in a production line
- Fabrication of data cables to meet specific user requirements
- Performed tape backups. Communicated between users and Information systems group. Installed and uninstalled network equipment.
- Team Lead Laredo Independent School District
- Supervised groups on a 2000 computer install project.
Completed asset inventory of hardware and software on computer systems.
Technical Support Specialist
Collin County Community College
Frisco, Texas
09.1997 - 10.1998
- Installed software (MS Office 97, C++, IE 4.0, Visual Basic and J++) Downloaded and installed software from the network
- Reset printers and captured printer ports
- Troubleshooting and correction of different software packages
- Installed and configured hardware
- Assisted students in different software packages.
Education
Bachelor of Science -
The University of North Texas
Denton, TXSome College (No Degree) -
Collin County Community College
Frisco, TXSkills
Troubleshooting proficiency
Telephone etiquette
Quality customer support
Active listening
Technical training
MS Office proficiency
Windows and Mac OS support
Equipment repair and installation
LAN knowledge
- Hardware troubleshooting
- Software configuration
- A/V equipment support
- Mobile device troubleshooting
- Inventory management
- Help desk support
- Problem solving
- Remote desktop support
- Software installation and configuration
- Hardware diagnostics and support
- Asset management
Timeline
Desktop Support Specialist
Mckinney Independent School District
07.2017 - 01.2026
Desktop Support Specialist
Northside Independent School District
07.2002 - 07.2017
Desktop Support Technician
TEK SYSTEMS Inc
10.1998 - 09.2001
Technical Support Specialist
Collin County Community College
09.1997 - 10.1998
Bachelor of Science -
The University of North Texas
Some College (No Degree) -
Collin County Community College