Gregory Rueter
Bloomington,IL
Summary
Accomplished Technical Analyst with a proven track record at HCL Technologies, enhancing system functionalities and ensuring robust IT support. Expert in technical analysis and project management, I excel in leveraging big data technologies and fostering stakeholder communication to drive project success. My approach combines deep technical expertise with strategic planning, significantly improving system reliability and operational efficiency.
Overview
28
28
years of professional experience
Work History
Technical Analyst
HCL Technologies
Bloomington, IL
03.2023 - 11.2024
- Analyzed business requirements to develop technical solutions that meet customer needs.
- Performed detailed analysis of existing systems and identified areas for improvement.
- Developed test plans and scenarios to ensure quality assurance of new applications.
- Provided technical support to users, troubleshooting system issues and resolving problems in a timely manner.
Technology Analyst
State Farm Insurance Inc
Bloomington, Illinois
12.1996 - 02.2023
- Provided technical support to internal teams on various software packages.
- Performed extensive research on new technologies and development trends.
- Tested applications for functionality and usability prior to release.
- Developed detailed project plans outlining timeline and deliverables expectations.
- Tracked progress of ongoing projects through effective communication with stakeholders.
- Participated in disaster recovery planning and exercises to ensure business continuity in the event of system failures.
- Provided technical support and troubleshooting for system issues, ensuring minimal downtime and maintaining productivity.
Education
Bachelor of Arts - Communications - Public Relations
Quincy University
Quincy, IL12-1993
Skills
- IT best practices
- On-Site IT Support
- Technical writing
- Big data technologies
- Network architecture
- Remote technical support
- Technical analysis
- Testing and diagnostics
- Project management
- Setup and installation
Timeline
Technical Analyst
HCL Technologies
03.2023 - 11.2024
Technology Analyst
State Farm Insurance Inc
12.1996 - 02.2023
Bachelor of Arts - Communications - Public Relations
Quincy University
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