Gregory Sandelin
Redford,MI
Summary
Results-driven Store Manager with a strong focus on customer service and team leadership. Proven ability to enhance staff performance and drive sales growth through effective training and operational strategies.
Dynamic retail professional with extensive experience in store operations and inventory management. Known for problem-solving skills and a commitment to improving customer satisfaction and team efficiency. Ready to leverage expertise to optimize store performance and drive sales.
Accomplished Store Manager known for strategic marketing initiatives that enhance customer engagement and boost sales. Experienced in leading teams, managing inventory, and ensuring compliance with health and safety regulations.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
37
37
years of professional experience
Work History
Store Manager
CVS Pharmacy Health
05.2008 - Current
- Led daily store operations, ensuring adherence to company policies and procedures.
- Managed inventory levels, optimizing stock availability and minimizing shrinkage.
- Supervised staff performance, providing training and development to enhance team efficiency.
- Implemented strategic marketing initiatives to drive customer engagement and increase sales.
- Maintained compliance with health and safety regulations, promoting a safe shopping environment for customers and employees.
- Resolved customer inquiries and complaints promptly, enhancing overall customer satisfaction rates.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
Department Manager
Dick's Sporting Goods, Inc
05.1999 - 12.2007
- Led team of managers to enhance operational efficiency and drive sales growth.
- Developed and implemented training programs to elevate staff performance and customer service standards.
- Analyzed sales data to identify trends, optimize inventory management, and improve product placement.
- Collaborated with cross-functional teams to execute strategic initiatives that increased store profitability.
- Oversaw visual merchandising strategies to ensure brand consistency and attract customer engagement.
- Managed scheduling and staffing processes to maintain optimal workforce levels during peak periods.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Fostered a culture of accountability by setting clear performance expectations and conducting regular evaluations.
Store Manager
Foot Locker
12.1989 - 04.1999
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
- Facilitated effective communication between departments to align operational goals with corporate objectives.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Education
Bachelor of Arts - Business Management
Wayne State University
Detroit, MISkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Friendly and positive
- Team leadership
- Store merchandising
- Retail inventory management
- Work Planning and Prioritization
- Accurate money handling
- Loss prevention procedures
Accomplishments
-Achieved the stores' one million dollar goal in my first two years at CVS Pharmacy
-Was a three time Paragon winner; Two within the district and one being the regional winner at CVS Pharmacy
Timeline
Store Manager
CVS Pharmacy Health
05.2008 - Current
Department Manager
Dick's Sporting Goods, Inc
05.1999 - 12.2007
Store Manager
Foot Locker
12.1989 - 04.1999
Bachelor of Arts - Business Management
Wayne State University
- Reached the million dollars sales mark for my store within the first two years
-Knowing my clientele
-Hard work and dedication
-Merchandising to fit my customer's needs
-Building a good rapport with my workers to ensure my store was successful
Best Inventory results in 2024 at CVS Pharmacy
-Had proper training for employees
-Solid loss prevention standards
-Proper handling of transfers of returns to the warehouse